Loyalty Strategy & Transformation Lead

Royal Caribbean Group; Miami (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Royal Caribbean Group in Miami seeks a transformation leader to guide loyalty program strategy across multiple brands. You will craft a multi-year roadmap, build business cases, and lead cross-functional teams to deliver measurable value.

The role blends strategic planning with hands-on project transformation, creating trackers, dashboards and milestones to ensure accountability and timely delivery. The ideal candidates have 10+ years in transformation offices or loyalty programs in travel or

Qualifications

• 10+ years in transformation offices or loyalty programs.
• Experience in travel, hospitality, and loyalty sectors desirable.
• Strong ability to articulate business cases and ROI.

Responsibilities

• Lead loyalty program strategy and multi-year roadmap.
• Develop and drive project trackers, dashboards, and status reports.
• Coordinate cross-functional teams and manage stakeholder alignment.
• Secure funding through solid business cases and capital planning.
• Communicate progress to senior management and escalate risks.

Skills

Transformation leadership

Strategic planning

Project management

Stakeholder management

Cross-functional collaboration

Verbal & written communication

Tools

MS Word

Excel

PowerPoint

Job description

Royal Caribbean Group in Miami seeks a transformation leader to guide loyalty program strategy across multiple brands. You will craft a multi-year roadmap, build business cases, and lead cross-functional teams to deliver measurable value.

The role blends strategic planning with hands-on project transformation, creating trackers, dashboards and milestones to ensure accountability and timely delivery. The ideal candidates have 10+ years in transformation offices or loyalty programs in travel or