Loyalty Strategy & Analytics Manager

Mohegan Sun; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Mohegan Sun is seeking a Manager of Loyalty Analytics to partner with Mohegan properties and Mohegan Digital. You will develop, capture, analyze, and optimize Momentum data, evaluate performance, engagement, and member value, and provide strategic recommendations to enhance guest acquisition and retention.

You will lead metrics design, governance, segmentation, and reporting while aligning loyalty initiatives with business objectives across properties and digital channels.

Qualifications

• Bachelor’s degree or equivalent experience in data/analytics field.
• 3 years in loyalty strategy, program analysis, or related area.
• Experience with loyalty benefits, tier structures, earning/redemption mechanics.
• Experience with GMS/CMS programs (ACSC/IGT).
• 3 years of data warehouse experience.
• Strong SQL and BI tool proficiency.

Responsibilities

• Develop, measure, and refine loyalty program metrics across Momentum.
• Advise on benefits architecture and program governance.
• Create reports and dashboards for senior leadership.
• Collaborate with properties, digital, marketing, and finance teams.
• Identify opportunities from analytics, competitive intelligence, and trends.

Skills

SQL

BI analytics

Data analysis

Stakeholder comms

Statistical modeling

Education

Bachelor’s Degree in Economics, Accounting, Finance, Statistics, Applied Mathematics, Marketing Analytics, or related field

Tools

GMS/CMS (ACSC, IGT)

Job description

Mohegan Sun is seeking a Manager of Loyalty Analytics to partner with Mohegan properties and Mohegan Digital. You will develop, capture, analyze, and optimize Momentum data, evaluate performance, engagement, and member value, and provide strategic recommendations to enhance guest acquisition and retention.

You will lead metrics design, governance, segmentation, and reporting while aligning loyalty initiatives with business objectives across properties and digital channels.