Loyalty Analytics & Strategy Lead

150_MTGA Mohegan Tribal Gaming Authority - Corporate; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Mohegan Tribal Gaming Authority - Corporate seeks a Manager to partner with Mohegan properties and Mohegan Digital to develop, analyze, and optimize Momentum loyalty data across property and digital channels. You will design metrics, governance, and insights to improve guest acquisition, retention, and loyalty.

This role supports loyalty program design, benefits, rules, and governance, and provides recommendations to enhance guest experience and cross-property participation.

Qualifications

• Bachelor’s degree or equivalent in a related field.
• 3 years of loyalty strategy, program analysis, or related experience.
• Knowledge of loyalty program trends and emerging technologies in gaming and adjacent industries.
• Experience evaluating loyalty benefits, tier structures, earnings/redemption mechanics, and program economics.
• 3 years of experience with GMS/CMS programs such as ACSC and IGT.
• 3 years of data warehouse experience.
• Ability to translate analytics into business decisions and recommendations.
• Collaborative cross-functional partnership across multiple teams.

Responsibilities

• Adheres to privacy requirements and oversees data capture, usage, and sharing.
• Develops and refines performance metrics for loyalty initiatives and member behavior.
• Performs evaluation, forecasting, testing, and recommendations for loyalty programs.
• Advises on loyalty strategy, benefits architecture, and governance.
• Reviews and optimizes loyalty benefits and their financial impact.
• Collaborates across property, digital, finance, operations, technology, and guest-experience teams.
• Ensures data elements are mapped and available for analysis and decision-making.
• Synchronizes guest-facing systems for a unified omni-channel experience.
• Presents trends and insights to senior leaders with actionable recommendations.
• Monitors loyalty trends, emerging technologies, and competitive practices.

Skills

SQL proficiency

Data analysis

BI tools

Marketing analytics

Cross-functional collaboration

MS Office

Project management

Education

Bachelor’s degree in Economics, Accounting, Finance, Statistics, Applied Mathematics, Marketing Analytics

Tools

ACSC

IGT

Data warehouse systems

Job description

Mohegan Tribal Gaming Authority - Corporate seeks a Manager to partner with Mohegan properties and Mohegan Digital to develop, analyze, and optimize Momentum loyalty data across property and digital channels. You will design metrics, governance, and insights to improve guest acquisition, retention, and loyalty.

This role supports loyalty program design, benefits, rules, and governance, and provides recommendations to enhance guest experience and cross-property participation.