Loyalty Strategy & Analytics Manager

Mohegan Sun; Mohegan (CT); On-site; USD 90,000 - 140,000; Full time

Job summary

Mohegan Sun is seeking a Manager to partner with Mohegan properties and Mohegan Digital to develop, capture, analyze, and optimize Momentum loyalty data. You will measure program performance, guest engagement, and cross-property participation, and guide governance and benefits design across channels.

The role requires expertise in loyalty trends, data structures, and reporting, with strong collaboration across marketing, finance, and technology teams.

Qualifications

• Bachelor's degree in a related field as listed.
• 3+ years in loyalty strategy or program analysis or related areas.
• Experience with loyalty benefits design, program economics, and business cases.

Responsibilities

• Develops and refines loyalty performance metrics across Momentum program.
• Analyzes guest engagement, member value, and cross-property participation.
• Advises on benefits architecture, earning rules, status structures, and governance.
• Synchronizes data and supports omni-channel guest experiences across property and digital touchpoints.
• Presents trends and insights to senior leaders with actionable recommendations.
• Establishes competitive intelligence processes to monitor trends and opportunities.

Skills

Loyalty strategy

Data analysis

SQL

BI tools

Marketing analytics

Education

Bachelor's degree in Economics/Accounting/Finance/Statistics/Applied Mathematics/Marketing Analytics

Tools

GMS/ACS/CMS

Job description

Mohegan Sun is seeking a Manager to partner with Mohegan properties and Mohegan Digital to develop, capture, analyze, and optimize Momentum loyalty data. You will measure program performance, guest engagement, and cross-property participation, and guide governance and benefits design across channels.

The role requires expertise in loyalty trends, data structures, and reporting, with strong collaboration across marketing, finance, and technology teams.