Manager Loyalty Inflight Engagement

Alaska Airlines; SeaTac (WA); On-site; USD 117,850 - 176,800; Full time

Benefits offered by this job

Free standby travel privileges

Comprehensive medical, dental, and vision benefits

Generous 401k match program

Quarterly and annual bonus plans

Generous holiday and paid time off

Job summary

A major U.S. airline is seeking a Manager for Loyalty Inflight Engagement. This key role focuses on enhancing employee engagement for the Atmos Rewards credit card program, overseeing operations and training for flight attendants. With a collaborative approach, this manager will drive strategies to improve participation and performance metrics. Applicants should have at least 5 years in program management and proven leadership skills, along with a Bachelor's degree. Competitive salary and comprehensive benefits included.

Qualifications

• 5 years of experience in program management, marketing, or related experience.
• 2 years of leadership experience.
• Effective communication skills (verbal, written, and listening).
• Outstanding interpersonal, facilitation, and presentation skills.

Responsibilities

• Lead team in establishing operational processes for program execution.
• Develop strategies to equip Flight Attendants with training and resources.
• Establish KPI reporting for employee engagement.
• Collaborate with internal and external stakeholders for program alignment.

Skills

Program management

Marketing

Effective communication

Interpersonal skills

Presentation skills

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Company and Team

Alaska Airlines is creating an airline people love. Guided by our purpose, core values, and leadership principles, our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day.

Role Summary

The Manager, Loyalty Inflight Engagement leads the employee engagement strategy for Atmos Rewards co‑brand credit card products, driving strategy, operations, and marketing to deepen engagement among employees, with a primary focus on the inflight team.

This role is responsible for developing and executing strategies that empower flight attendants and other employees to confidently represent the Atmos Rewards Visa Card program. Key responsibilities include managing field marketing initiatives, overseeing training and communication programs, and partnering closely with internal teams (Loyalty, Inflight, Airport Operations, Lounge) and external stakeholders (Bank of America, activation vendors) to deliver consistent results.

Success in this role will be measured by growth in Flight Attendant participation, seamless operational integration, and the clarity and impact of program reporting to leadership.

Key Duties

• Lead team in establishing operational processes for program execution, including scheduling, incentive tracking, and compliance with Bank and internal marketing requirements with a 6‑12 month horizon.
• Develop strategies to equip Flight Attendants with tools, training, and resources to confidently and effectively promote the program.
• Establish and maintain KPI reporting for employee engagement, leveraging insights to recommend and implement targeting, testing, and program enhancements that improve results.
• Ensure all inflight engagement activities are integrated smoothly into flight attendant workflows without disrupting the operation.
• Build and maintain strong relationships with Inflight leaders and Bank of America partners, fostering open communication to surface and resolve issues quickly.
• Lead, coach, or influence a cross‑functional team (including project specialists, inflight ambassadors, or vendor field staff) to ensure consistent execution of engagement programs.
• Collaborate with internal stakeholders, bank partners, and leadership to align acquisition goals, develop program strategies, and justify ROI for investments in engagement campaigns.
• Model a participatory and team‑oriented leadership style, while still effecting change.
• Work with direct/indirect to maintain a culture of continuous improvement.
• Promote a high performance culture by cultivating and motivating direct/indirect reports through coaching, mentoring, and by providing regular and meaningful feedback.
• Identify and provide career development opportunities through developmental assignments and formal/informal training.
• Plan and execute regular events to increase awareness of new promotions, special incentives, and new credit card offers.

Job‑Specific Experience, Education & Skills

• 5 years of experience in program management, marketing, or related experience.
• 2 years of leadership experience.
• Bachelor’s degree, or an additional two years of relevant training/experience in lieu of this degree.
• Effective communication skills (verbal, written, and listening).
• Ability to address people courageously, directly, and candidly.
• Working knowledge of Microsoft Office.
• Outstanding interpersonal, facilitation, and presentation skills.
• The ability to work varied shifts and additional hours to meet operational needs.
• The ability to travel up to 20%.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Alaska Airlines Inflight experience.
• Strong knowledge of and experience promoting the Atmos Rewards Visa card program or similar product.

Salary Range

$117,850 – $176,800 / year

Total Rewards

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well‑being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status.

Regulatory Information

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety‑sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.

Apply By

Apply by 7:00 PM Pacific Time on 1/6/2026.

Employment Type

Full‑Time