Product Strategy Manager: Loyalty & Growth

Hang; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Unlimited PTO / sick leave

Competitive salary & equity

401(k)

Job summary

Hang is hiring a Product Strategy Manager to build an extensible framework and playbooks for client launches. You will be the primary relationship manager and trusted thought partner, helping brands understand their customers and personalize experiences.

You’ll partner with Sales, Product and Engineering to ensure solutions meet brand needs, and you’ll help roll out new features while guiding existing customers through adoption.

Qualifications

• 5+ years of total work experience across Product, Consulting, Strategy, Marketing, or Customer Success or similar roles.
• Proven ability to partner with and persuade senior executive stakeholders.
• Experience managing cross-functional projects.
• Approach problems scientifically: form hypothesis, test, analyze data, iterate.
• Strong strategic thinking and written/spoken communication skills.

Responsibilities

• Define customer needs and drive business value in collaboration with Hang's customers.
• Advise key stakeholders on loyalty and membership futures.
• Develop best-practices framework and playbooks for program benefits and rewards.
• Identify product features and integration opportunities and represent the voice of the customer in roadmaps.
• Collaborate with Product, Engineering and Customer Success to launch new features and drive adoption.

Skills

5+ years experience

Stakeholder management

Cross-functional teamwork

Data-driven

Strategic thinking

Communication skills

Job description

Hang is hiring a Product Strategy Manager to build an extensible framework and playbooks for client launches. You will be the primary relationship manager and trusted thought partner, helping brands understand their customers and personalize experiences.

You’ll partner with Sales, Product and Engineering to ensure solutions meet brand needs, and you’ll help roll out new features while guiding existing customers through adoption.