Loyalty Operations Specialist

Corporate Tools LLC; Northern (KY); Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Employer-paid health benefits (medical

Dental & vision

PTO 22 days + 4 holidays

401(k) match with immediate vesting

Parental leave

Quarterly education allowance

Job summary

Corporate Tools LLC in Utah is hiring an Outbound Customer Service Representative. You will contact existing customers, check in as a helpful human, and help prevent problems with their services.

Responsibilities include updating records, answering questions, and guiding users on features and usage. This role emphasizes real conversations and exceptional support, performed mostly online in a remote setting.

Qualifications

• Active listening to understand client needs.
• Familiarity with client relationship management principles.
• Ability to collaborate with internal teams to ensure client satisfaction.
• Strong communication and empathy in conversations.

Responsibilities

• Initiate conversations with clients to provide ongoing solutions.
• Provide information on product features, usage, and benefits.
• Address inquiries and feedback promptly with exceptional support.
• Assist with accounts receivable related to payments when needed.
• Tailor communication to fit different clients' needs.
• Support other customer service groups as needed.

Skills

Active listening

CRM familiarity

Communication skills

Empathy

Team collaboration

Tools

CRM software

Job description

Let’s be real! Most “outbound” roles sound like code for cold-calling strangers until your soul evaporates. Not here. As a Outbound Customer Service Rep at Corporate Tools, your job is to call people who already use our services, check in like a helpful human, and make sure their business isn’t running into walls. You’ll update info, answer questions, spot problems before they’re problems, and yes—occasionally rescue a forgotten payment. No scripts. No shady sales. Just real conversations with real people who actually want your help (wild, right?).

Wage

Up to $18.50 / hour

100% employer-paid medical, dental & vision Full coverage for employees — nothing comes out of your paycheck. Plus an annual review with a raise option.

Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off — not accrued, not capped. Take time off when you want.

Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period — it’s yours from day one.

Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself… really, whatever.

No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you’ll actually use — an open-concept office, friendly coworkers, a creative environment, and yeah… a trail mix bar.

Responsibilities

Initiate conversations with our clients to provide ongoing solutions.

Provide information and guidance on product features, usage, and benefits.

Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.

Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.

Tailor communication style to meet the needs and preferences of different clients.

Help support other customer service groups as needed.

Requirements

Active listening skills with the ability to understand and address client needs.

Familiarity with client relationship management principles.

Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.

Incredible listening and communication skills.

Demonstrated ability to empathize with clients and provide support with a customer-centric approach.

Strong computer skills, job duties are performed almost 100% online.

Why Work Here

You find happiness in a fair and balanced transaction. You think agreements mean something. You think a fair price is a perfect outcome. You find happiness in living up to your word, working hard for your money, and paying people you owe.