Loyalty Growth Manager, Life Insurance

SkillLabs Resource Services Pvt. Ltd.; Delhi Charter Township (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

SkillLabs is seeking a Branch Relationship Manager for the Loyalty Channel in Life Insurance. You will manage customer relationships, drive sales targets, and coordinate with underwriting and service teams to ensure smooth policy issuance and servicing. Focus on retention, cross-selling, and high-value customers.

The role requires strong communication, negotiation, and problem-solving skills, with a customer-centric approach and regulatory compliance awareness.

Qualifications

• Strong customer relationship management and service orientation.
• Experience in cross-selling and up-selling within life insurance.
• Familiarity with regulatory guidelines and documentation practices (IRDA/US equivalents).

Responsibilities

• Manage customer relationships and ensure high satisfaction and retention.
• Achieve sales targets for life insurance products and renewals.
• Generate leads from branch walk-ins, references, and interactions; convert to policyholders.
• Coordinate with underwriting and service teams for quick issue resolution.
• Assist with policy issuance, renewals, claims coordination, and documentation.
• Maintain MIS reports and monitor performance metrics.

Skills

Communication and relationship-buildi

Sales and negotiation abilities

Customer handling skills

Problem-solving approach

Target-oriented mindset

Knowledge of life insurance products

Job description

SkillLabs is seeking a Branch Relationship Manager for the Loyalty Channel in Life Insurance. You will manage customer relationships, drive sales targets, and coordinate with underwriting and service teams to ensure smooth policy issuance and servicing. Focus on retention, cross-selling, and high-value customers.

The role requires strong communication, negotiation, and problem-solving skills, with a customer-centric approach and regulatory compliance awareness.