Loyalty & CX Programs Lead (Hybrid)

Socket.dev; Watertown (MA); Hybrid; USD 112,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Annual bonus

Unlimited PTO

Job summary

ButcherBox is hiring a Manager of Loyalty & CX Programs in Watertown, MA. You will own the Sizzle Society loyalty portfolio, define concierge and high-touch services, and lead gifting and member recognition programs to drive engagement and business impact.

You’ll partner with product, marketing, analytics, and support teams to scale programs, optimize ROI, and create premium experiences for our members.

Qualifications

• 5+ years of experience in loyalty, membership, lifecycle, or customer experience programs.
• Designing programs and running them day-to-day — both strategy and operations.
• Strong analytical skills with test-and-control design, incrementality, and ROI analysis.
• Hospitality mindset and attention to how members feel when receiving gifts.

Responsibilities

• Own loyalty program strategy and operations end-to-end (Sizzle Society).
• Define and scale concierge and high-touch member services.
• Lead gifting, recognition, and events for premium member experiences.
• Measure ROI and partner on analytics for program economics.
• Manage contractors and tools with budget ownership and reviews.
• Collaborate with product, marketing, CRM, customer support, insights, brand, and fulfillment.

Skills

Loyalty programs

Customer experience

Analytical skills

Vendor management

Collaboration

AI tools

Job description

ButcherBox is hiring a Manager of Loyalty & CX Programs in Watertown, MA. You will own the Sizzle Society loyalty portfolio, define concierge and high-touch services, and lead gifting and member recognition programs to drive engagement and business impact.

You’ll partner with product, marketing, analytics, and support teams to scale programs, optimize ROI, and create premium experiences for our members.