Loyalty & Community Manager — Elevate an Elite Members Club

Rhone; Stamford (CT); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) with company match

Discretionary time off

Clothing discount

Job summary

Rhone seeks a dynamic Manager, Loyalty & Community to join our Marketing and Customer Experience team in Stamford, CT. You will lead Rhone Reserve and the Pro program, shaping strategy and managing day-to-day operations to deliver a premium membership experience.

The ideal candidate has 5+ years in loyalty or CRM, a data-driven mindset, and hands-on experience with Shopify, Klaviyo, Kustomer, and SheerID. You will partner across CRM, Ecommerce, Retail, and Brand Partnerships to grow engagement

Qualifications

• 5+ years in loyalty, retention, CRM, or community roles.
• Proven ability to grow customer programs and drive retention results.
• Hands-on with ecommerce and CX platforms.

Responsibilities

• Drive retention and LTV metrics such as repeat rate and purchase frequency.
• Own day-to-day operations of Rhone Reserve and Pro program.
• Design member journeys and build program calendar.
• Collaborate with CRM, Ecommerce, Retail, and Brand Partnerships.

Skills

Loyalty

CRM

Retention

Community

Tools

Shopify

Klaviyo

Kustomer

SheerID

Job description

Rhone seeks a dynamic Manager, Loyalty & Community to join our Marketing and Customer Experience team in Stamford, CT. You will lead Rhone Reserve and the Pro program, shaping strategy and managing day-to-day operations to deliver a premium membership experience.

The ideal candidate has 5+ years in loyalty or CRM, a data-driven mindset, and hands-on experience with Shopify, Klaviyo, Kustomer, and SheerID. You will partner across CRM, Ecommerce, Retail, and Brand Partnerships to grow engagement