Customer Service / Customer Success Manager (1)

Socket.dev; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Professional development

Supportive team

Advancement opportunities

Flexible work options

Job summary

Socket.dev is seeking a thoughtful Customer Service Representative who enjoys helping people, solving problems, and turning everyday questions into positive experiences. You’ll become a trusted point of contact for customers—listening carefully, finding practical solutions, and making sure each interaction is handled with professionalism and care.

You’ll respond to inquiries by phone, email, and online channels, resolve routine issues, document interactions, and escalate when needed.

Qualifications

• Strong written and verbal communication skills.
• Friendly, patient, and professional approach.
• Good listening and problem-solving abilities.
• Comfortable working with computers and web-based systems.
• Strong attention to detail and organization.
• Ability to manage multiple customer requests efficiently.
• Previous customer service experience is helpful, but not required.

Responsibilities

• Respond to customer inquiries by phone, email, and online channels
• Understand customer concerns and provide clear, helpful solutions
• Resolve routine complaints, service issues, and account questions
• Process requests, updates, orders, or related customer transactions
• Document customer interactions accurately in company systems
• Follow up when an issue requires additional attention
• Escalate complex matters to the appropriate team member
• Identify recurring customer concerns and share useful feedback with the team
• Maintain a professional and positive customer experience

Skills

Written and verbal communication

Friendly, patient, professional

Active listening

Problem solving

Tech-savvy

Attention to detail

Multitasking

Job description

Make Every Customer Interaction Count

We’re looking for a thoughtful, dependable Customer Service Representative who enjoys helping people, solving problems, and turning everyday questions into positive experiences.

This is more than answering calls or responding to emails. You’ll become a trusted point of contact for customers—listening carefully, finding practical solutions, and making sure each interaction is handled with professionalism and care.

What You’ll Do

• Respond to customer inquiries by phone, email, and online channels




• Understand customer concerns and provide clear, helpful solutions




• Resolve routine complaints, service issues, and account questions




• Process requests, updates, orders, or related customer transactions




• Document customer interactions accurately in company systems




• Follow up when an issue requires additional attention




• Escalate complex matters to the appropriate team member




• Identify recurring customer concerns and share useful feedback with the team




• Maintain a professional and positive customer experience

What We’re Looking For

• Strong written and verbal communication skills




• Friendly, patient, and professional approach




• Good listening and problem-solving abilities




• Comfortable working with computers and web-based systems




• Strong attention to detail and organization




• Ability to manage multiple customer requests efficiently




• Previous customer service experience is helpful, but not required

What We Offer

• Competitive compensation




• Paid training




• Professional development opportunities




• Supportive team environment




• Opportunities for advancement




• Flexible work options where applicable