Loyalty Club Ambassador

The D

Las Vegas (NV)

On-site

USD 19,000 - 25,000

Full time

5 days ago

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Job summary

The D is seeking a Player's Club Representative to sign up players for our Player Loyalty Club, Club One, educate guests on casino promotions and events, and create a positive environment for our players by delivering above and beyond customer service.

The role requires friendly, professional interaction and a commitment to delivering exceptional guest experiences on the casino floor.

Qualifications

Ability to communicate effectively with Guests, Team Members and Management in both written and verbal form.
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.
Must have 1 to 6 months of related experience.
Must be able to work any day of the week and any shift to include weekends and holidays.
Must be able to establish and maintain effective working relationship with Team Members and Guests.
Must be at least 21 years of age.

Responsibilities

Responsible for practicing, supporting and promoting the Company Service Standards at all times.
Ability to communicate with Guests in a professional manner.
Answers Guest questions in a manner that reflects an understanding of the department and property in general
Be able to work independently and perform essential functions without direct supervision.
Must be proficient in the use of player tracking systems.
Evaluate and qualify guests for participation with casino floor promotions.
Enthusiastic, outgoing and friendly with the ability to handle a wide-range of situations including but not limited to angry or frustrated customers while maintaining a professional demeanor.