Loyalty Care Specialist — Customer Service & Calls

Bavarian Imports LTD; San Antonio (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Auto Purchase Discount

Service Discount

Christmas Savings Fund Program

Flex days

Vacation

Paid Holidays

Medical Coverage

Vision Coverage

Long Term Disability

Short Term Disability

Supplemental Life Insurance

Group Life Insurance - company paid

401K Plan - With employer matching贡献

Tuition Reimbursement

Job summary

Principle BMW of San Antonio is seeking a Loyalty Team Member to provide exceptional customer service over the phone and in person. You will handle high-volume calls, set appointments, and follow up with clients while maintaining a professional demeanor.

We value English proficiency, strong communication, and a friendly, solution-oriented approach. Bilingual Spanish is a plus, and a valid driver's license is required. Join our team dedicated to service and growth.

Qualifications

• 1 Yr. previous Call Center Customer Service or Sales experience required.
• Must be proficient in English.
• Bilingual in Spanish is a plus.
• Internet sales experience is a plus.
• Professional personal appearance.
• Ability to work comfortably with the public.
• Excellent verbal and written communication skills.
• Valid state of residence driver's license.
• Required to pass a drug test and background check.

Responsibilities

• 60 to 100 Incoming / Outgoing calls per day.
• Set up appointments for clients.
• Maintain constant follow-ups with potential clients through emails and texts.
• Be prepared to answer and/or research the client's questions.
• Provide a high level of excellent customer service.
• Ability to de-escalate situations.
• Other responsibilities as they are given.

Skills

Call center

Customer service

Sales

English proficiency

Bilingual Spanish

Communication skills

Public interaction

Professional appearance

Job description

Principle BMW of San Antonio is seeking a Loyalty Team Member to provide exceptional customer service over the phone and in person. You will handle high-volume calls, set appointments, and follow up with clients while maintaining a professional demeanor.

We value English proficiency, strong communication, and a friendly, solution-oriented approach. Bilingual Spanish is a plus, and a valid driver's license is required. Join our team dedicated to service and growth.