Loyalty Team Member

Principle Auto; San Antonio (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Principle Automotive is seeking a Loyalty Team Member to handle customer calls and inquiries, set appointments, and maintain client follow-ups. You will provide concierge-style service to clients in person and over the phone, with a focus on high-quality customer experience.

Requirements include 2+ years in call center or sales, fluent English, and Spanish skills preferred. A professional appearance and ability to interact with the public are essential, as is reliability and adherence to company

Qualifications

• 2+ Years of Call Center Customer Service or Sales experience required.
• Must be proficient in English with excellent written and verbal communication skills.
• Bilingual in Spanish is a PLUS!
• Internet sales experience is a PLUS!
• Professional personal appearance.
• Ability to work comfortably with the public.
• Ability to provide concierge service to our clients.
• Valid state issued Driver License and a clean driving record.
• Required to pass a drug test and a background check.

Responsibilities

• 60 to 100 Incoming/Outgoing calls per day.
• Set up appointments for clients.
• Maintain constant follow-ups with potential clients through emails and texts.
• Be prepared to answer/research customers’ questions.
• Provide a high level of excellent customer service.
• Ability to de-escalate situations.
• Other responsibilities as given.

Skills

Call Center Customer Service

Sales experience

English communication

Spanish (Plus)

Professional appearance

Job description

Contact information

• Name Talent Team


• Email [e-mail]

Description

Loyalty Team Member

Who You Are

Principle Automotive is looking for an exceptional Loyalty Team Member to join our rapidly growing dealerships. Youare highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. You are dedicated to a high level of customer service over the phone and in person. You take personal responsibility with each client and their requests and are skilled in taking care of particular clients. Your verbal and written communication skills are refined and clear.

Requirements

Responsibilities of the Loyalty Team Member:

• 60 to 100 Incoming/Outgoing calls per day.


• Set up appointments for clients.


• Maintain constant follow-ups with potential clients through emails and texts.


• Be prepared to answer/research customers’ questions.


• Provide a high level of excellent customer service.


• Ability to de-escalate situations.


• Other responsibilities as given.

Qualifications of the Loyalty Team Member:

• 2+ Years of Call Center Customer Service or Sales experience required.


• Must be proficient in English with excellent written and verbal communication skills.


• Bilingual in Spanish is a PLUS!


• Internet sales experience is a PLUS!


• Professional personal appearance.


• Ability to work comfortably with the public.


• Ability to provide concierge service to our clients.


• Valid state issued Driver License and a clean driving record.


• Required to pass a drug test and a background check.

Summary

Thephysical demandsdescribed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; use of hands to hold, handle or feel; and able to reach with hands and arms. The employee frequently is required to talk, hear, walk, climb or balance; stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Principle Automotive maintains a strong policy of equal opportunities for all associates and applicants of employment. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship as well as other classifications protected by applicable federal, state or local laws. EOE