Loyalty Campaigns Architect

BBQ Holdings, Inc.; Vancouver (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

BBQ Holdings, Inc. is seeking a Loyalty Specialist to support day-to-day loyalty program operations across Papa Murphy's and its family of brands. You will manage reward configurations, testing, and brand promotions, while coordinating with internal teams and franchisees to ensure consistent guest experiences.

You will work under the Director of CRM & Lifecycle Marketing, contributing to strategy, campaign planning, and performance tracking to drive guest value across channels.

Qualifications

• 2-3 years supporting loyalty programs, with Punchh or Paytronix experience.
• Strong organizational and project management with attention to detail.
• Experience with loyalty analytics and reporting tools.
• Excellent communication and collaborative mindset.
• Ability to work cross-functionally with digital, tech, analytics, operations, and vendors.

Responsibilities

• Ensure smooth functionality across web, app, POS, and in-store systems.
• Monitor loyalty KPIs and guest engagement; share regular performance reporting.
• Troubleshoot issues by coordinating with guest services, operations, franchisees, and vendors.
• Collaborate with the Director to optimize segmentation and campaigns.
• Maintain documentation, training support, and execution guidelines for teams and franchisees.

Skills

Loyalty program experience

Punchh / Paytronix

Campaign configuration

Organizational & PM skills

Loyalty analytics & reporting

Cross-functional collaboration

Communication skills

Tools

Punchh

Paytronix

Job description

BBQ Holdings, Inc. is seeking a Loyalty Specialist to support day-to-day loyalty program operations across Papa Murphy's and its family of brands. You will manage reward configurations, testing, and brand promotions, while coordinating with internal teams and franchisees to ensure consistent guest experiences.

You will work under the Director of CRM & Lifecycle Marketing, contributing to strategy, campaign planning, and performance tracking to drive guest value across channels.