Loyalty Account Associate

Scientific Games; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Scientific Games in Kentucky is seeking a Loyalty Account Associate to support the account management team for lottery loyalty accounts. You will work closely with Digital Account Managers to drive engagement and retention while ensuring the loyalty program operates smoothly.

The role emphasizes collaboration across internal teams, data-driven initiatives, and the execution of campaigns to grow revenue and deepen customer relationships within regulated gaming environments.

Qualifications

• 2–3 years of customer service or client-facing roles.
• Strong written and verbal communication.
• Effective presentation and interpersonal skills.
• Strong organizational skills and ability to manage priorities.
• Self-motivated, proactive and able to work independently.
• Experience with loyalty/marketing campaigns preferred.
• Background in lottery or gaming industry a plus.

Responsibilities

• Coordinate relationship with Digital Account Manager and loyalty programs.
• Maintain account activity and performance updates.
• Collaborate with internal teams to support rewards program technology.
• Execute initiatives to meet revenue targets for loyalty.
• Prepare account reports and align strategies with Digital Account Manager.
• Identify growth opportunities and develop expansion strategies.

Skills

Customer service

Account support

Client-facing

Communication

Presentation skills

Organizational skills

Cross-functional collaboration

CRM systems

Digital platforms

Lottery/gaming knowledge

Education

Bachelor's degree

Tools

Microsoft Excel

PowerPoint

Word

Outlook

CRM software

Job description

The Loyalty Account Associate is responsible for supporting the account management team for lottery loyalty accounts, work closely with Digital Account Managers to ensure linear revenue growth, customer engagement & loyalty retention.

Job Duties

• The Associate Account Service Manager coordinates all aspects of the relationship with lottery Digital Account Manager utilizing Scientific Games' interactive programs including players clubs and loyalty rewards programs.
• Supports and maintains account activity, milestones, and performance regularly to Digital Account Manager.
• Works with internal teams to ensure proper functioning of rewards program technology.
• Executes performance initiatives to achieve revenue targets for the loyalty team.
• Works on account reports, collaborate with cross functional teams to share information and aligns with Digital Account Manager on account strategies.
• Execute performance initiatives to achieve revenue targets for the Scientific Games and jurisdictions.
• Identify growth opportunities and develop implementation strategies to expand revenue and customer base.

Qualifications / Skills / Knowledge

Required

• 2–3 years of experience in customer service, account support, or client-facing roles.
• Strong written and verbal communication skills with the ability to build rapport and convey information clearly.
• Effective presentation and interpersonal skills, comfortable engaging with clients at various levels.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Self-motivated, proactive, and able to work both independently and collaboratively.
• Flexible and adaptable in a fast-paced environment with evolving priorities.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to quickly learn and navigate digital platforms and tools efficiently (loyalty, CRM, etc.).
• Prior experience in the lottery, gaming, or related industry.
• Background in loyalty/marketing, with an emphasis on client engagement and campaign execution.
• Strong technical aptitude and ability to quickly grasp new technologies.
• Excellent presentation skills with the ability to communicate ideas effectively to diverse audiences.

Education

Bachelors degree in related field.

Years of Related Experience

Years of experience 2-3 years

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, SG) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you. This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

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