Lower Sioux Lodge Front Desk Supervisor

Jackpot-Junction-Casino-Hotel; Flasher (ND); On-site; USD 40,000 - 60,000; Full time

Job summary

Jackpot Junction Casino Hotel is seeking a Front Desk Supervisor to lead the Front Desk team, assist with recruiting and training, and coordinate with hotel operations to ensure seamless guest experiences. The role emphasizes strong communication, supervision, budgeting, and inventory control, with a focus on delivering exceptional guest service.

The ideal candidate will have at least 1 year of front desk experience, proven leadership capabilities, and a customer-first mindset.

Qualifications

• Minimum 1 year of experience working at a hotel front desk.
• Excellent communication and interpersonal skills.
• Strong supervisory and leadership abilities.
• Strong guest service and problem-solving skills.
• Knowledge of Front Desk policies and procedures.
• Knowledge of budgeting and inventory control.
• Mathematical aptitude.

Responsibilities

• Directly supervise Front Desk staff and manage scheduling.
• Assist with recruiting, selecting and training Front Desk employees.
• Respond to guest complaints and resolve issues.
• Balance accounts and manage group billing; keep AR up to date.
• Coordinate with Hotel Operations and other departments.
• Maintain databases and ensure accurate bookings and group reservations.
• Prepare and review shift logs; ensure reports are completed.
• Ensure compliance with all company policies and procedures.

Skills

Communication

Supervisory

Guest Service

Computer Skills

Problem Solving

Budgeting

Inventory Control

Mathematical Aptitude

Tools

POS System

Job description

ESSENTIAL JOB FUNCTIONSDirectly supervise Front Desk staff.Assist with recruiting, selecting and training Front Desk employees.Provide assistance and advice to Front Desk staff as appropriate.Report disciplinary issues to Hotel Operations Manager.Administer staff schedules and work assignments.Perform duties of other Front Desk staff as necessary.Tactfully respond to guest complaints or problems.Assist Hotel Operations Manager with rate assignment and adjusting system for special promotions and packages.Ensure AM/PM shift logs are completed as applicable.Close/balance accounts.Detail group billing prior to sending.Balance direct billing accounts.Keep Accounts Receivable up to date.Oversee advance deposits and direct billing.Ensure all bookings are completed accurately and efficiently.Create front office files, create master account, put in rooming list and take individual group reservations for group blocks.Close out and release unused group rooms, keeping staff up to date on all changes.Ensure current and prospective databases are maintained, that files are kept current and that times reported are presented to Hotel Operations Manager.Handle incoming phone calls for Dacotah Ridge.Develop and maintain rapport with golf course, casino and other departments.Reference check to ensure billing is accurate.Enforce all company and department policies and procedures.Perform other duties and responsibilities as assigned.EXPERIENCE & QUALIFICATIONSMinimum 1 year of experience working at a hotel front desk.SKILLS, KNOWLEDGE & ATTRIBUTESExcellent communication and interpersonal skills.Strong supervisory and leadership skills.Strong guest service skills.Strong computer skills.Strong problem-solving and decision-making abilities.Knowledge of Front Desk policies and procedures.Knowledge of golf packaging and tee reservations.Knowledge of budgeting and inventory control.Mathematical aptitude.UNIVERSAL REQUIREMENTSSensitivity to various cultures, including Native American cultures.Regular attendance and punctuality.Able and willing to work any changes in scheduled hours as required.Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.PHYSICAL DEMANDSMobility throughout the facility.Able to drive a vehicle.While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.