Lower Sioux Lodge Front Desk A

Jackpot-Junction-Casino-Hotel; Flasher (ND); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Uniform provided

Job summary

Jackpot Junction Casino Hotel is seeking a friendly front desk agent to assist guests with reservations, check-in and information about local area.

You will handle walk-ins and calls, sell rooms, maintain accurate records, process payments, and support housekeeping with room status. The role requires excellent communication, solid computer skills, and a professional, courteous demeanor in a fast-paced hospitality environment.

Qualifications

• Experience in hospitality is preferred.
• Telemarketing, customer service and/or PBX experience is helpful.

Responsibilities

• Assist guests with reservations and room assignments.
• Sell rooms to walk-in guests and handle reservation requests by phone or letter.
• Enter and update reservations in the computer system and post charges to guest accounts.
• Process payments and balance cash drawers at shift end.
• Inform housekeeping of room status and coordinates.
• Maintain front office area and daily logs.
• Adhere to hotel security policies and safety procedures.

Skills

Excellent communication

Customer service

Computer skills

Telephone etiquette

Local area knowledge

Multi-tasking

PBX experience

Uniform policy

Tools

PBX system

Job description

ESSENTIAL JOB FUNCTIONSAssist all guests in a friendly, courteous manner.Provide information to guests regarding hotel policies, services and amenities.Provide information to guests regarding the local area (e.g. directions, places to eat, etc.).Sell rooms to walk-in guests.Receive reservation requests by telephone or letter, and accept or reject such requests.Enter and/or change reservation information in computer system.Create reservations for group blocks.Deliver express checkout folios.Accept all inbound calls, and handle guest messages.Identify calls and direct to appropriate persons.Perform PBX duties as needed.Post charges to guest accounts.Process payments from guests.Inform housekeeping department regarding room status/availability.Clean front office area.Maintain and submit required records and reports.Maintain confidential nature of matters pertaining to company records and policies.Maintain daily logs.Adhere to hotel security and safety policies and procedures.Uphold department standards.Balance shift work and cash drawers.Complete training program and pass quarterly certification.Maintain a friendly, courteous demeanor at all times.Perform other duties and responsibilities as assigned.EXPERIENCE & QUALIFICATIONSExperience working in hospitality industry preferred.Telemarketing, customer service and/or PBX experience helpful.SKILLS, KNOWLEDGE & ATTRIBUTESExcellent communication and interpersonal skills.Excellent customer service skills.Solid computer skills.Knowledge of telephone etiquette.Knowledge of local area.Able to juggle more than one task at a time.Able to wear department uniform.PBX experience.UNIVERSAL REQUIREMENTSSensitivity to various cultures, including Native American cultures.Regular attendance and punctuality.Able and willing to work any changes in scheduled hours as required.Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.PHYSICAL DEMANDSMobility throughout the facility.Able to drive a vehicle.While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.