Lodge Clerk

Grand River Casino; South Dakota; On-site; USD 36,449,000 - 44,271,000; Full time

Job summary

Grand River Casino is seeking a Lodge Clerk to assist casino guests in the Gift Shop, Lodge, and switchboard. The role includes checking guests in/out, directing switchboard calls, and handling merchandise inventory. You may substitute for the night auditor and complete required paperwork with accuracy.

Required are 18+ years old, eligibility for a tribal license, good vision, and strong customer service skills. Prior computer experience is preferred; education can be high school diploma or GED.

Qualifications

• Prerequisites include being 18+, eligibility for Standing Rock Sioux Tribal Non-Gaming license, 20/20 vision (color vision not color blind).
• Experience in customer service preferred; computer experience is preferred (3 months).
• Education: high school graduate or GED.

Responsibilities

• Direct incoming switchboard calls to appropriate party.
• Check guests in and out in a timely and accurate manner.
• Substitute for night auditor when needed and complete paperwork/logs accurately.
• Assist in Gift Shop: serve customers, arrange merchandise displays, inventory monthly and annually.
• Comply with BSA/AML regulations and Grand River Casino internal controls.

Skills

Customer service

Telephone etiquette

Computer experience

Education

High school diploma or GED

Job description

SALARY RANGE: $12.72 - $15.45 HOURLY/DOE

SUMMARY:

Assists casino customers in all aspects of the Gift Shop, Lodge and switchboard.

DUTIES AND RESPONSIBILITIES:

• The Lodge Clerk accurately makes reservations and checks guests in and out in a timely and accurate manner.
• He/she is responsible for directing incoming switchboard telephone calls to the appropriate party.
• The Lodge Clerk substitutes for the night auditor when needed and completes all paperwork and log books accurately.
• He/she assists in the gift shop by waiting on customers, arranging merchandise displays and taking monthly and annual inventory of all merchandise.
• The Lodge Clerk is responsible for any other duties as assigned by either the Lodge Director or Lodge Supervisor.
• Employee shall comply with all BSA/AML regulations, reporting, and training requirements – Specifically those in the Grand River Casino Written System of Internal Controls (and appendices) for BSA/AML Compliance.

Qualifications

PREREQUISITES:

Must be 18 years of age or older. Must qualify for a Standing Rock Sioux Tribal Non-Gaming license. Must have 20/20 corrected vision and not be color blind. Must have outstanding customer service skills and telephone etiquette.

EDUCATION:

High school graduate or GED or experience in lieu of.

EXPERIENCE:

Six months experience in an area of customer service preferred. Must have at least 3 months experience working with computers preferred.

PHYSICAL:

Must be physically able to withstand continued standing and sitting for 8 hours or more and be able to lift up to 30lbs. Must be able to bend, reach and grasp and have good finger dexterity.