Lowell TAO Local Office Director — Public Service Leader

Commonwealth of Massachusetts; Lowell (MA); Hybrid; USD 103,000 - 159,000; Full time

Job summary

Commonwealth of Massachusetts seeks a dynamic Local Office Director for the Lowell TAO to lead operations across TAO programs and staff of about 50. You will drive adherence to policy, optimize eligibility processing, and strengthen partnerships with agencies and community groups in Lowell.

The role emphasizes leadership, collaboration, and program integrity, with accountability for staff development, performance evaluations, and service excellence in a fast-paced public service environment.

Qualifications

• Six years of professional or managerial experience with at least two years in a supervisory capacity.
• Experience in business administration, public administration, or related field.
• Bachelor's/Graduate/Doctorate substitutions may apply for experience requirements.

Responsibilities

• Develop and implement efficient models to ensure accurate eligibility and timely processing of benefits.
• Collaborate with DWD, WIB, ESP, and others to expand opportunities for client self-sufficiency.
• Develop and maintain community relationships to advance the agency's mission.
• Manage staff to support DTA’s anti-poverty goals and provide high-quality customer service.
• Lead DTA initiatives and represent the agency to other state and community partners.

Skills

Leadership

Team supervision

Negotiation

Communication

Policy knowledge

Microsoft Excel

Staff development

Education

Bachelor's degree

Graduate degree

Doctorate degree

Tools

Microsoft Excel

Job description

Commonwealth of Massachusetts seeks a dynamic Local Office Director for the Lowell TAO to lead operations across TAO programs and staff of about 50. You will drive adherence to policy, optimize eligibility processing, and strengthen partnerships with agencies and community groups in Lowell.

The role emphasizes leadership, collaboration, and program integrity, with accountability for staff development, performance evaluations, and service excellence in a fast-paced public service environment.