Hybrid Program Director – Public Services Leader

Mass; Lowell (MA); On-site; USD 103,000 - 159,000; Full time

Job summary

The Commonwealth of Massachusetts' Department of Transitional Assistance seeks a decisive Local Office Director for the Lowell TAO. You will guide a ~50-person team, ensuring compliant eligibility processing and timely benefits delivery across TAO programs while building partnerships with agencies and community organizations.

This full-time leadership role emphasizes staff development, policy adherence, and stakeholder communication to advance client outcomes.

Qualifications

• Six years of full-time or equivalent experience in business/public administration or related fields.
• At least two years in a project/managerial capacity or equivalent.
• Substitutions allowed with relevant certificates or degrees.

Responsibilities

• Develop and implement efficient business models to ensure accurate eligibility determinations and timely processing of benefits.
• Collaborate with DWD, WIB, ESP and other partners to increase opportunities for client self-sufficiency.
• Develop and maintain community relationships to advance the agency's mission.
• Manage staff to support anti-poverty goals while delivering excellent customer service.

Skills

Leadership

Project management

Staff supervision

Partnership development

Communication

Education

Bachelor's degree

Graduate degree

Tools

Excel

Job description

The Commonwealth of Massachusetts' Department of Transitional Assistance seeks a decisive Local Office Director for the Lowell TAO. You will guide a ~50-person team, ensuring compliant eligibility processing and timely benefits delivery across TAO programs while building partnerships with agencies and community organizations.

This full-time leadership role emphasizes staff development, policy adherence, and stakeholder communication to advance client outcomes.