Regional Director- Western

Commonwealth of Massachusetts; Boston (MA); On-site; USD 112,000 - 173,000; Full time

Job summary

Commonwealth of Massachusetts seeks a Regional Director for the Western region to plan, monitor, and evaluate local Transitional Assistance Offices. The role reports to the Assistant Commissioner and supports policy development, budgeting, and workforce initiatives across Greenfield, Holyoke, Pittsfield, and Springfield.

The ideal candidate will have significant leadership experience in public administration, robust communication skills, and strong knowledge of program operations to advance the

Qualifications

• Six years of full-time or equivalent experience in public administration or related field.
• Two years in supervisory or managerial capacity or equivalent.
• Substitutions: degrees may replace years of experience.

Responsibilities

• Develop administrative strategies and communicate agency goals to public, recipients and staff.
• Conduct meetings with local offices, staff and community organizations to educate on policies and practices.
• Proactively develop resources and mobilize the workforce.
• Assist local office managers in building and expanding databases to measure performance.

Skills

Public administration

Supervisory experience

Policy development

Budgeting

Leadership

Communication

Excel

Education

Master’s degree in business administration or public policy

Tools

Excel

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Regional Director- Western (2600072M)

Job Description

Regional Director- Western - ( 2600072M )

Description

The Department of Transitional Assistance (DTA) is seeking innovative leaders for the position ofRegional Director. Our ideal candidate will plan, monitor, administer, and evaluate the performance of a group of local Transitional Assistance Offices and assist the Assistant Commissioner of Field Operations and Executive Staff in developing policy, procedure, information systems, personnel, and planning decisions to fulfill the mission of the agency. Northern Region TAOs include Greenfield, Holyoke, Pittsfield, and Springfield .

DTA attracts people passionate about public service, who love to work in a fast-paced environment, and who are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Develop successful administrative strategies and effectively communicate the agency's goals, ideas, and concepts to the public, recipients, and employees.


• Conduct meetings and participate in panel discussions with local office management and staff and with community organizations to educate and inform them about Department policies and practices.


• Proactively develop resources that have not existed in the past, through exercising a high level of individual initiative and mobilization of the workforce.


• Encourage and support managers in the development and use of meaningful databases that track numerous local office functions and measure local office performance.


• Assist local office managers in their efforts to establish and expand our community service program.


• Collaborate with Central Office Employment Services Program (ESP) units and local DTA offices to enhance the workforce development system's responsiveness to the job preparation needs of DTA recipients, including review and input into the interagency planning process.


• Actively participate with the Commissioner and other members of the Executive Staff in the development of budgets and spending plans for Local Office Operations.


• Coordinate and monitor accurate and timely programmatic and administrative expenditures.


• Monitor and review for compliance, Internal Control Audits performed by DTA's Legal Division.


• Ensure that all activities involving staff are performed within the opportunities and constraints of existing labor relations agreements.


• Participate in the grievance process, at arbitration hearings, and Civil Service hearings.


• Participate in the design and development of policies and procedures concerning labor relations, work assignment, performance appraisal, and other administrative issues.


• Communicate clearly and concisely to local and regional area news organizations regarding DTA programs, recipient demographics, and application and caseload trends.

Preferred Qualifications:

• Master’s degree in business administration or public policy.


• Demonstrates extensive knowledge of DTA programs, policies, and regulations.


• Demonstrates the ability to provide leadership and to motivate and encourage staff.


• Demonstrates the ability to understand policies and programs and to develop the necessary strategies to implement them in local offices.


• Exceptional negotiation, conflict resolution, and coaching skills.


• Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation.


• Ability to manage multiple tasks simultaneously using effective planning, delegation, and communication.


• Experience in workforce development, education, or housing.


• Understanding of issues of poverty and diverse low-income populations.


• Excellent verbal and written communication and reporting skills.


• Strong computer skills, including word processing, email, and Excel (spreadsheets).


• Possession of the full range of management skills.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long-term economic self-sufficiency. DTA serves one out of every seven people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration, or clinical management, of which (B) at least two (2) years must have been in a supervisory or managerial capacity, or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / ...

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

Job

Agency

Schedule

Shift

Job Posting

Number of Openings

Salary

Administrative Services

Department of Transitional Assistance

Full-time

Day

Oct 22, 2026, 3:52:34 PM

1

111,961.28 - 173,020.79 Yearly

If you have Diversity, Aff...