Director - Lowell TAO

Mass; Lowell (MA); On-site; USD 103,000 - 159,000; Full time

Job summary

The Commonwealth of Massachusetts' Department of Transitional Assistance seeks a decisive Local Office Director for the Lowell TAO. You will guide a ~50-person team, ensuring compliant eligibility processing and timely benefits delivery across TAO programs while building partnerships with agencies and community organizations.

This full-time leadership role emphasizes staff development, policy adherence, and stakeholder communication to advance client outcomes.

Qualifications

• Six years of full-time or equivalent experience in business/public administration or related fields.
• At least two years in a project/managerial capacity or equivalent.
• Substitutions allowed with relevant certificates or degrees.

Responsibilities

• Develop and implement efficient business models to ensure accurate eligibility determinations and timely processing of benefits.
• Collaborate with DWD, WIB, ESP and other partners to increase opportunities for client self-sufficiency.
• Develop and maintain community relationships to advance the agency's mission.
• Manage staff to support anti-poverty goals while delivering excellent customer service.

Skills

Leadership

Project management

Staff supervision

Partnership development

Communication

Education

Bachelor's degree

Graduate degree

Tools

Excel

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Director - Lowell TAO (2600071O)

Job Description

Director - Lowell TAO - ( 2600071O )

Description

The Department of Transitional Assistance (DTA) seeks a highly motivated leader to join as the Local Office Director. As the Director - Lowell TAO, you are passionate, dedicated, anddriven by impactful work. You thrive in a fast-paced environment and enjoy developing partnerships with other agencies, community partners, and organizations. In this role, you will manage all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled, and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP), and Employment Services within the communities served by the office.

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

• Develop and implement efficient business models utilizing available data in order to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures.
• Collaborate with theDepartment of Workforce Development (DWD), Workforce Investment Boards (WIB), Employment Services Programs (ESP), and others to increase economic opportunities for client self-sufficiency through work program participation and meaningful employment.
• Develop and maintain community relationships for the purpose of achieving the agency's mission.
• Manage staff in a manner that best supports DTA’s anti-poverty agenda while providing excellent customer service and enhanced access to DTA services.
• Exhibit strong leadership skills within DTA and as a representative to other state agencies and community organizations.
• Ensure staff for all programs have an opportunity for professional development and job satisfaction, with consistent evaluations based upon their performance.
• Network with community stakeholders to develop and maintain a working TAO Advisory Board.
• Process and coordinate all personnel changes with the Human Resources Unit.
• Develop and coordinate plans for adequate staffing of the Transitional Assistance Office.
• Evaluate the needs of the area office and develop plans for personnel, equipment, space, and supplies.

Preferred Qualifications

• Ability to lead and supervise an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources, and services.
• Ability to motivate and encourage staff.
• Exceptional negotiation, conflict resolution, and coaching skills.
• Experience working with Federal or State programs with complex regulations and policies, and the demonstrated ability to develop necessary strategies for effective implementation.
• Ability to manage multiple tasks simultaneously for effective planning, delegation, and communication.
• Ability to develop collaborative partnerships with multiple stakeholders, including community-based organizations and local coalitions.
• Experience in workforce development, education, or housing.
• Understanding of issues of poverty and diverse low-income populations.
• Excellent verbal and written communication and reporting skills.
• Strong computer skills, including email and Excel.

Agency Mission:

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every six people in Massachusetts – including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment support.

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions, please the contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

MINIMUM ENTRANCE REQUIREMENTS:

Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.

II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.

III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.

IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

An Equal Opportunity / Aff… Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Manager VII

Primary Location

United States-Massachusetts-Lowell-131 Davidson Street

Job

Administrative Services

Agency

Department of Transitional Assistance

Schedule

Full-time

Shift

Day

Salary

102,855.87 - 158,640.55 Yearly

If you have Diversity, ... etc. contact details

Bargaining Unit

M99-Managers (EXE)

Potentially Eligible for a Hybrid Work Schedule

Yes