Low Voltage Cabling Tech: Customer-Driven & Growth-Focused

Soarin Group; Lincoln (NE); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Self managed time off

Medical reimbursement

Life insurance

Dental coverage

Vision coverage

Cell phone reimbursement

Internet reimbursement

401k

And more

Job summary

The Soarin Group in Lincoln, NE is seeking a Low Voltage Cabling Technician to install, maintain, and test cabling, hardware, software, and network equipment in fast-paced environments.

You will respond to support requests by phone, email, or on-site, keep precise inventory records, follow security protocols, and collaborate with vendors and senior staff to resolve issues while delivering excellent customer service.

Qualifications

• Hands-on experience as a cable technician or in a similar technical role.
• Familiarity with networking fundamentals, including switches, firewalls, LAN, and WAN environments.
• Strong resourcefulness and a knack for creative problem-solving.
• Excellent communication skills, both verbal and written, with a professional and positive demeanor.
• Proven track record in high-traffic, customer-focused environments.
• Commitment to delivering outstanding customer service that goes above and beyond expectations.
• Ability to quickly learn and adapt to a variety of applications, tools, and services.
• Consistently demonstrates professionalism in both attitude and appearance.
• Awareness of team dynamics and how changes may impact colleagues and customers.

Responsibilities

• Respond to support requests and provide technical assistance via phone, email, or on-site.
• Install, change, and maintain cabling, hardware, software, and network equipment.
• Test and certify cables and telecom equipment to ensure optimal performance.
• Keep accurate inventory records and documentation for all work performed.
• Use our incident management system to track service requests, troubleshooting steps, and communications.
• Follow established network and security protocols—and provide feedback to improve them.
• Immediately report any potential threats or security concerns to senior staff.
• Collaborate with vendors and senior team members to troubleshoot issues or source new equipment.
• Stay up to date with new technologies and best practices, both independently and with guidance from senior staff.
• Ensure customer satisfaction at every step, especially in fast-paced settings.
• Gather information, diagnose issues, conduct research, and confirm service resolution directly with customers.
• Recognize when issues require escalation or referral to another team member and act accordingly.
• Share customer feedback and suggestions with internal teams to drive improvement.
• Proactively identify and recommend improvements to our procedures and processes.

Skills

Hands-on cable technician experience

Networking fundamentals

Problem-solving

Communication skills

Customer-focused service

Adaptability

Professionalism

Team awareness

Job description

The Soarin Group in Lincoln, NE is seeking a Low Voltage Cabling Technician to install, maintain, and test cabling, hardware, software, and network equipment in fast-paced environments.

You will respond to support requests by phone, email, or on-site, keep precise inventory records, follow security protocols, and collaborate with vendors and senior staff to resolve issues while delivering excellent customer service.