Lounge Manager in Training: Lead Guest Experience & Ops

Town Pump Company; Belgrade (MT); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(K)

Health

Dental

Vision Insurance

Health Savings

Flex Spending Accounts

paid time off

education reimbursement benefits

Job summary

Town Pump Inc. seeks a motivated Lounge Manager in Training to lead a busy lounge environment in a dynamic casino setting. You will guide daily operations, hire and train staff, and ensure top‑tier customer service while maintaining security and compliance.

The role requires strong leadership and a focus on loss prevention and inventory control. You will work with cross‑functional teams to optimize lounge performance, manage budgets, and promote a safe, engaging guest experience.

Qualifications

• Prioritize customer service excellence.
• Demonstrate leadership and teamwork at all times.
• Experience in hiring and staff development preferred.
• Ability to train and mentor team members.
• Understand controllable expenses and revenue impact.
• Knowledge of security and loss prevention principles.
• Familiarity with liquor operations and audits optional.

Responsibilities

• Oversee daily lounge operations and supervise staff.
• Lead recruitment, onboarding, and ongoing coaching for team.
• Maintain high standards of cleanliness, service, and professionalism.
• Support promotional programs and monitor competitors.
• Ensure asset protection and adherence to policies.
• Coordinate liquor orders, inventory, and audits.

Skills

Customer service

Leadership

Hiring

Training

Budgeting

Security

Cash handling

Job description

Town Pump Inc. seeks a motivated Lounge Manager in Training to lead a busy lounge environment in a dynamic casino setting. You will guide daily operations, hire and train staff, and ensure top‑tier customer service while maintaining security and compliance.

The role requires strong leadership and a focus on loss prevention and inventory control. You will work with cross‑functional teams to optimize lounge performance, manage budgets, and promote a safe, engaging guest experience.