Concierge

Jobs2Web; Irvine (CA); On-site; USD 38,000 - 56,000; Full time

Job summary

Hotel Irvine is seeking a guest-focused lounge associate to uphold an elegantly appointed environment and ensure exceptional service across breakfast, lunch, and dinner. You will guide lounge staff, maintain guest relations, and coordinate itineraries for a seamless experience.

Ideal candidates have 2-3 years in a restaurant or front desk within a 4-5 star hotel, with strong English communication and a team-oriented mindset. This on-site role is part of our guest services team in Irvine.

Qualifications

• Excellent reading, writing and oral proficiency in English.

Responsibilities

• Develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for breakfast, lunch or dinner.
• Direct lounge staff in the manager’s absence
• Maintain a friendly yet unobtrusive manner with all guests.
• Ensure the lounge dining room operates smoothly.
• Coordinate guests’ personalized itineraries based on need.
• Promote teamwork and handle guest concerns.

Skills

English proficiency

Hospitality experience

Tools

IPads

iPhones

Laptops

Computers

Printers

Job description

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• The ability to develop and maintain an elegantly appointed environment, with superior staff, dedicated to an attentive, distinctive experience for breakfast, lunch or dinner.
• The ability to direct lounge staff in the manager’s absence
• The ability to maintain a friendly yet unobtrusive manner with all guests.
• The ability to ensure a successful handling of the dining room in the lounge.
• The ability to control rooms’ reservations for lounge access and contact guests for curbside and pre-registering them to ensure smooth arrival experience.
• The ability to ensure the correct and consistent service techniques for various meal periods
• The ability to anticipate, in advance, all materials and supplies and assure their availability.
• The ability to control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.
• The ability to serve food and beverages to the lounge guests
• The ability to observe daily conditions of all physical facilities and equipment in the lounge; makes recommendations for corrections and improvements as needed.
• The ability to dish wash, maintain kitchen and equipments clean and replenished
• The ability to communicate with other departments to ensure a supporting team of professionals.
• The ability to communicate with the Lounge Manager & Rooms Executive, guest comments and concerns.
• The ability to use IPads, I phones, Laptops, Computers, Printers, Etc.. and assist guests as needed
• The ability to coordinate guests’ personalized itineraries based on need
• The abilty to make basic cocktails
• The ability of booking reservations in restaurants, airlines, etc..
• The ability to ensure a safe working environment for all employees within the lounge.
• The ability to understand all food and beverage items offered, including ingredients, methods of preparation and proper service. Also, an expert knowledge of wines and spirits.
• The ability to maintain a daily log for communication between lounge staff and with upper management / Rooms Executive.
• The ability to conduct briefings with the lounge staff to ensure effective communication.
• The ability to promote teamwork and foster a harmonious working climate.
• The ability to promote good public relations and handle complaints or concerns of guests.
• The ability to handle all inventories directly involved with the operation of the lounge.

Minimum Qualifications:

• Excellent reading, writing and oral proficiency in the English language.
• 2-3 years in a Restaurant or Front Desk in a 4-5 Stars Hotel.

A breath of fresh air in an otherwise mundane sea of ordinary, Hotel Irvine offers a sleek, vibrant, look delivering a contemporary hospitality experience that provides guests with personalized service, pops of bright color and energy bursting from every space.

Our employee community is comprised of hard-working, dedicated hospitality professionals who deliver genuine, personalized service that stays with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.

The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.