Lounge Attendant

EOS Hospitality; Washington (District of Columbia); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Guest Service Associate to enhance the experience of Hilton Honors guests at their Georgetown location. In this role, you'll warmly greet guests, manage food and beverage offerings, and ensure the lounge is maintained to high standards. Your contributions will help create a welcoming atmosphere that promotes teamwork and exceptional service. If you have a passion for hospitality and a commitment to guest satisfaction, this opportunity is perfect for you.

Benefits

Health Insurance

Vision Insurance

Paid Vacation, Sick, and Holiday Leave

Company-paid Family Leave

Basic Life Insurance

Accidental Death & Dismemberment Insurance

Short and Long Term Disability Insurance

401(k) Retirement Plan

Qualifications

• 6 months of guest service experience preferred.
• High School diploma or equivalent required.

Responsibilities

• Greet Hilton Honors guests and assist with their needs.
• Manage food and beverage offerings in the lounge.
• Ensure cleanliness and organization of guest areas.

Skills

Guest Service

Food and Beverage Management

Communication

Education

High School Diploma

Tools

Hilton ONQ System

Job description

Embassy Suites - Gtown
Embassy Suites Georgetown
1250 22nd St NW
Washington, DC 20037, USA

• Greet all Hilton Honors guests at the lounge with warm welcomes, assist with their needs, and wish them a great day upon departure.
• Ensure the lounge is set up and ready before opening and maintained throughout the day.
• Manage food and beverage offerings, maintaining them during the shift and properly breaking down and cleaning at the end.
• Assist and monitor guests' beverage consumption, verify guest rooms using the OnQ system, and post charges to guest folios as needed.
• Retrieve supplies from storerooms, stock service areas, and maintain equipment according to standards.
• Clean and organize guest seating areas and workspaces.
• Answer phones, address questions, and relay requests as needed.
• Ensure guest floors are properly serviced and bussed as required.
• Perform roles such as restaurant bus person or food runner as directed.
• Complete additional duties assigned by supervisors or managers.
• Follow all applicable liquor laws and regulations, especially regarding serving alcohol to minors and intoxicated guests.

Position Requirements:

• High School diploma or equivalent required.
• Preferred: 6 months of guest service experience and Hilton ONQ experience.

Our culture promotes teamwork, guest service, and individual accountability. We aim to deliver exceptional service, quality, and value to every guest. We offer a competitive benefits package including:

• Health Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday Leave
• Company-paid Family Leave
• Basic Life Insurance
• Accidental Death & Dismemberment Insurance
• Short and Long Term Disability Insurance
• 401(k) Retirement Plan

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is committed to providing equal employment opportunities. Applicants will be notified of their rights under federal employment laws. For more information, review the Department of Labor's Know Your Rights notice.