Lobby Lounge Attendant

River Cree Resorts & Casino; Enoch (UT); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Lobby Lounge Attendant to provide exceptional service and maintain guest satisfaction. The role involves serving a variety of beverages and food items, handling cash, and ensuring cleanliness. Ideal candidates will have customer service experience and a positive attitude. Flexibility to work various shifts is required.

Benefits

Competitive wage and excellent benefits

Shuttle service from West Edmonton location

Participation in our 'Circle of Service' program

Opportunity to work within a progressive team environment

Qualifications

• Previous guest/customer service experience required.
• No prior barista experience required but preferred.

Responsibilities

• Serve beverages, muffins, sandwiches, pastries, and drinks to customers.
• Respond to all guest requests and complaints professionally.
• Balance cash float at the end of each shift.

Skills

Customer Service

Teamwork

Stress Management

English

Education

High school diploma or GED

Job description

Overview

The primary purpose of the Lobby Lounge Attendant is to serve our guests and maintain the highest possible guest satisfaction.

Responsibilities

1. Carry out all reasonable requests by management within your capabilities.
2. Follow all company and local standard policies and procedures.
3. Make all specialty coffees, including iced drinks and alcoholic coffees.
4. Serve beverages, muffins, sandwiches, pastries, and drinks to customers.
5. Perform basic inventory of all bottled beverages, pastries, and supplies.
6. Know and understand all drinks and pastries offered and the hours of operation.
7. Participate in all departmental meetings and training provided by the hotel.
8. Attend daily pre-shift and stand-up meetings.
9. Ensure your station is clean, neat, and in accordance with restaurant standards.
10. Balance cash float at the end of each shift and deposit sales for the day.
11. Follow proper cash handling procedures as per hotel policies.
12. Must be bondable.
13. Answer the Lobby Lounge phone promptly.
14. Respond to all guest requests and complaints professionally; escalate to supervisor when necessary.
15. Keep side tables stocked, neat, and tidy.
16. Maintain a clean and organized work and back area.
17. Return guest items to the guest or give them to Housekeeping.
18. Report to the Restaurant Supervisor/Manager at the end of your shift.
19. Prioritize safety and follow all health and safety requirements.
20. Perform any other duties as assigned.

Qualifications

• High school diploma or GED preferred.
• No prior barista experience required but preferred.
• Previous guest/customer service experience required.
• Knowledge of proper customer service etiquette.
• ProServe/ProTect certification is an asset.
• Good health and personal hygiene.
• Interest in learning about food and beverage service.
• Cheerful, positive attitude.
• Ability to work well in a team environment.
• Ability to handle stressful situations effectively.
• Proficient in English (verbal, written, reading).

The schedule may vary and requires flexibility to work shifts, late nights, weekends, and holidays.

WE OFFER

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• Participation in our “Circle of Service” program rewarding outstanding customer service.
• Opportunity to work within a progressive, exciting team environment.
• Opportunity to collaborate with a skilled management team.