Lost Time Strategy Lead – Enterprise Workforce

American Airlines; Fort Worth (TX); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Additional Benefits

Job summary

American Airlines in Fort Worth, TX seeks a Sr Manager of Lost Time Administration and Strategy to lead a centralized attendance program across Airports, Contact Centers, and Inflight Dining. You will shape policy, drive enterprise-wide improvements, and partner with Labor, Legal, and IT to evolve tools and processes.

The role demands strong leadership, policy experience, and the ability to manage a large, distributed team while delivering measurable workforce reliability improvements.

Qualifications

• Bachelor's or Master's degree or equivalent experience.
• 7+ years of managerial experience.
• Enterprise-level attendance/workforce/compliance program experience.
• Experience presenting to senior leadership.
• Familiarity with attendance policy administration and collective bargaining agreements.

Responsibilities

• Lead overall lost time strategy across airports, contact centers and inflight dining.
• Define standards and metrics for scalable programs.
• Monitor trends and adjust strategy and resourcing accordingly.
• Set long-term vision for tools and roadmaps with IT and Product teams.
• Leverage analytics and AI to move toward proactive management.
• Provide executive reporting on drivers, risks and opportunities.
• Collaborate with Labor, Legal and SMEs on policy changes.
• Serve as escalation point for complex attendance matters.
• Lead decentralized team across multiple management layers.
• Oversee centralized lost time operating model across channels.
• Align strategies with operational priorities and workforce engagement.
• Partner with Safety and People to reduce injuries and support return to work.
• Partner with Workforce Applications to set long-term tool vision.
• Travel as necessary.

Skills

Project leadership

Stakeholder management

Creative thinking

Problem solving

Prioritization

Education

Bachelor's or Master's degree

Job description

American Airlines in Fort Worth, TX seeks a Sr Manager of Lost Time Administration and Strategy to lead a centralized attendance program across Airports, Contact Centers, and Inflight Dining. You will shape policy, drive enterprise-wide improvements, and partner with Labor, Legal, and IT to evolve tools and processes.

The role demands strong leadership, policy experience, and the ability to manage a large, distributed team while delivering measurable workforce reliability improvements.