Lost Time Strategy Lead: Attendance & Workforce Excellence

American Airlines; Fort Worth (TX); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Travel Perks

Health Benefits

Wellness Programs

401(k) Program

Employee Assistance Program

Job summary

American Airlines seeks a senior leader to oversee the centralized attendance and lost-time program across Airports, Contact Centers, and Inflight Dining. You will partner with Labor, People, IT, and Operations to deliver scalable solutions, policies, and tools that strengthen workforce reliability.

The role requires strategic vision, data-driven decision-making, and experience managing large, unionized environments, with travel as needed.

Qualifications

• Bachelor's degree or Master's degree or equivalent experience/training.
• 7+ years of prior managerial experience or relevant experience.

Responsibilities

• Lead overall lost time strategy for Airport, Contact Centers, and Inflight Dining Operations, including leaves of absence and attendance policy.
• Define performance standards, strategic solutions, and success metrics to ensure the program scales effectively across hubs, stations, and contact centers.
• Monitor system-level trends and outcomes, adjusting strategy and resourcing approaches as needed to sustain results.
• Set the long-term vision for attendance, leave, and case-management tools, partnering with IT, Workforce Applications, and Product teams to define roadmaps and enterprise requirements.
• Leverage analytics, automation, and AI-enabled capabilities to shift the organization toward proactive, exception-based lost time management.
• Ensure executive-level reporting and insights that clearly articulate drivers, risks, and opportunities across Airports and Reservations.
• Collaborate with Labor, Legal and local subject matter experts to evaluate policy changes, mitigate risk, and align attendance practices with contractual and regulatory requirements.
• Serve as the escalation point for complex, high-risk, or precedent-setting attendance and leave matters.
• Lead and influence a decentralized team, ensuring alignment, accountability, and consistent execution across multiple management layers.
• Design and oversee a centralized lost time operating model capable of supporting high transaction volumes across calls, emails, system workflows, and case management activities.
• Collaborate with Airport and Contact Centers senior leadership to align lost time strategies with operational priorities, service reliability, and workforce engagement goals.
• Partner with Safety and People team to reduce employee injuries and support return to work initiatives.
• Partner with Workforce Applications team to set the long-term vision for tools impacting the administration of attendance policies for airport workgroups.
• Travel as necessary

Skills

Leadership

Project management

Consensus building

Creative problem solving

Multitasking

Education

Bachelor's degree

Master's degree or equivalent

Tools

PM tools

Job description

American Airlines seeks a senior leader to oversee the centralized attendance and lost-time program across Airports, Contact Centers, and Inflight Dining. You will partner with Labor, People, IT, and Operations to deliver scalable solutions, policies, and tools that strengthen workforce reliability.

The role requires strategic vision, data-driven decision-making, and experience managing large, unionized environments, with travel as needed.