Lost & Found Concierge — Resort Guest Services

Wynn Resorts, Limited; Las Vegas (NV); On-site; USD 19,000 - 25,000; Part time

Job summary

Wynn Las Vegas is seeking a Lost & Found Services Representative (Steady Extra) to handle calls, process lost items, and deliver items to guests while maintaining exceptional service. The role emphasizes treating guests with professionalism and efficiency in a fast-paced resort environment.

The position requires strong communication, a polished appearance, and the ability to work a flexible schedule across all shifts to support guest needs in a premier Las Vegas property.

Qualifications

• Minimum of two years customer service experience.
• Knowledgeable of the Las Vegas area and attractions.
• Must possess excellent communication skills.
• Must be well groomed and professional.
• Requires proficiency in Microsoft Office Outlook, Word, and Excel.
• Prior knowledge of systems Chargerback, UPS World Ship, Opera, Right Fax and Micros.

Responsibilities

• Answers phone calls in a timely and efficient manner.
• Processes inbound/outbound Lost & Found items, emails & faxes in a timely manner.
• Identifies and delivers found items to guests in a timely manner.
• Maintains Wynn standards of service to guests and coworkers.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Assists guests with their lost and found items and performs related duties as assigned.

Skills

Customer service

Communication

Teamwork

Professionalism

Flexible schedule

Confidentiality

Education

High School Diploma

Tools

Outlook

Word

Excel

Chargerback

UPS World Ship

Opera

Right Fax

Micros

Job description

Wynn Las Vegas is seeking a Lost & Found Services Representative (Steady Extra) to handle calls, process lost items, and deliver items to guests while maintaining exceptional service. The role emphasizes treating guests with professionalism and efficiency in a fast-paced resort environment.

The position requires strong communication, a polished appearance, and the ability to work a flexible schedule across all shifts to support guest needs in a premier Las Vegas property.