Lost & Found Concierge – Guest Experience Pro

Wynn-Resorts-5; Las Vegas (NV); On-site; USD 18,000 - 25,000; Part time

Job summary

Wynn Resorts in Las Vegas seeks a Lost & Found Representative to answer calls, process lost items, and deliver items to guests with professional service. The role emphasizes guest satisfaction, safety, and adherence to Wynn standards, contributing to a superior resort experience.

Candidates should have strong communication skills, be at least 21, and be able to work a flexible schedule in a team environment, with knowledge of the Las Vegas area and attractions.

Qualifications

• Minimum of two years customer service experience.
• Knowledgeable of the Las Vegas area and attractions.
• Ability to work efficiently within a team environment.
• Excellent communication skills.
• Must be 21 years of age or older.
• Proficient in Microsoft Office applications.

Responsibilities

• Answer phone calls in a timely and efficient manner.
• Process lost and found items, emails & faxes promptly.
• Identify and deliver found items to guests quickly.
• Maintain Wynn standards of service, cleanliness, and appearance.
• Follow safety standards and department policies.
• Assist guests with their lost and found items and related duties.

Skills

Customer service

Team player

Communication

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Chargerback

UPS World Ship

Opera

RightFax

Micros

Job description

Wynn Resorts in Las Vegas seeks a Lost & Found Representative to answer calls, process lost items, and deliver items to guests with professional service. The role emphasizes guest satisfaction, safety, and adherence to Wynn standards, contributing to a superior resort experience.

Candidates should have strong communication skills, be at least 21, and be able to work a flexible schedule in a team environment, with knowledge of the Las Vegas area and attractions.