Lost & Found Services Representative - Steady Extra

Wynn Resorts; Las Vegas (NV); On-site; USD 21,000 - 28,000; Part time

Job summary

Wynn Resorts in Las Vegas seeks a Lost & Found Services Representative (Part-time) to answer calls, process items and deliver found items to guests with professionalism. You will uphold Wynn standards, assist guests and coworkers, and maintain clean, safe areas while supporting the resort’s guest experience.

Candidates should have at least two years of customer service, knowledge of the Las Vegas area, a team-oriented mindset, and excellent communication.

Qualifications

• Minimum two years of customer service experience.
• Knowledgeable of the Las Vegas area and attractions.
• Must work efficiently within a team environment.
• Positive, 'whatever it takes' attitude.
• Willingness to learn new processes, concepts and ways of approaching guests and coworkers.
• Excellent communication skills.
• Professional grooming and appearance.

Responsibilities

• Answers phone calls in a timely and efficient manner.
• Processes Lost & Found items, emails and faxes promptly.
• Identifies and delivers found items to guests in a timely manner.
• Maintains Wynn service standards for guests and coworkers.
• Ensures Wynn cleanliness and appearance across areas.
• Adheres to safety standards and company policies.
• Understands resort features, hours, activities and events for guests.
• Attends training and incorporates new standards and safety practices.
• Assists peers, guests, or other departments; promotes teamwork.
• Handles lost and found items and related duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Positive attitude

Willingness to learn

Education

High school diploma

Tools

Outlook

Word

Excel

Chargerback

UPS World Ship

Opera

Right Fax

Micros

Job description

Lost & Found Services Representative - Steady Extra

• Part-time
• FLSA Status: Non-Exempt
• Division: 22700 - HOTEL
• Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services
• Status: Steady Extra

The Lost & Found Representative is responsible for answering all phone calls, processing all lost items and delivering lost and found items to guests in a timely manner while providing professional and courteous service; responsible for exceeding guest expectations, while utilizing their positive interactive skills.

Responsibilities

• Answers phone calls in a timely and efficient manner.
• Processes inbound/outbound Lost & Found items, e-mails & faxes in a timely manner.
• Identifies and delivers found items to guests in a timely manner.
• Responsible for maintaining the Wynn standards of service to guests & coworkers.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Works with safety as a priority, and follows department and company safety standards.
• Knows and adheres to all company and department policies and procedures, embraces the company culture and takes pride in the resort and amenities.
• Understands and well versed in the resort, hotel features and services including all outlets, hours of operation, activities and events available to guests.
• Attends required training classes and incorporates new standards, service knowledge and safety into daily work practices.
• Looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. Awareness of guest experience at all times, smiles and makes eye contact and communicates professionally.
• Responsible for assisting guests with their lost and found items and performs all other related duties as assigned.

Qualifications

• Minimum of two years customer service experience. Previous Guest Services experience is preferred, but not required
• Knowledgeable of the Las Vegas area and attractions.
• Candidate must be able to work efficiently within a team environment.
• Must possess a positive, "whatever it takes" attitude.
• Must have an open mind and willingness to learn new processes, concepts and ways of approaching guest and coworkers.
• Must possess excellent communication skills.
• Candidate must be well groomed and professional.
• Requires proficiency in Microsoft Office specifically Outlook; Word; and Excel.
• Prior knowledge of the following systems is preferred: Chargerback; UPS World Ship, Opera, Right Fax and Micros.
• Must be able to satisfactorily communicate English with guests, management, and other associates to their understanding. An additional foreign language a plus.
• Must be available to work all shifts and days including opening and closing shifts. Able to work a flexible schedule that changes according to business demands.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be 21 years of age or older.

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.