Lost & Found Concierge — Part-Time Guest Services

Wynn Resorts; Las Vegas (NV); On-site; USD 21,000 - 28,000; Part time

Job summary

Wynn Resorts in Las Vegas seeks a Lost & Found Services Representative (Part-time) to answer calls, process items and deliver found items to guests with professionalism. You will uphold Wynn standards, assist guests and coworkers, and maintain clean, safe areas while supporting the resort’s guest experience.

Candidates should have at least two years of customer service, knowledge of the Las Vegas area, a team-oriented mindset, and excellent communication.

Qualifications

• Minimum two years of customer service experience.
• Knowledgeable of the Las Vegas area and attractions.
• Must work efficiently within a team environment.
• Positive, 'whatever it takes' attitude.
• Willingness to learn new processes, concepts and ways of approaching guests and coworkers.
• Excellent communication skills.
• Professional grooming and appearance.

Responsibilities

• Answers phone calls in a timely and efficient manner.
• Processes Lost & Found items, emails and faxes promptly.
• Identifies and delivers found items to guests in a timely manner.
• Maintains Wynn service standards for guests and coworkers.
• Ensures Wynn cleanliness and appearance across areas.
• Adheres to safety standards and company policies.
• Understands resort features, hours, activities and events for guests.
• Attends training and incorporates new standards and safety practices.
• Assists peers, guests, or other departments; promotes teamwork.
• Handles lost and found items and related duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Positive attitude

Willingness to learn

Education

High school diploma

Tools

Outlook

Word

Excel

Chargerback

UPS World Ship

Opera

Right Fax

Micros

Job description

Wynn Resorts in Las Vegas seeks a Lost & Found Services Representative (Part-time) to answer calls, process items and deliver found items to guests with professionalism. You will uphold Wynn standards, assist guests and coworkers, and maintain clean, safe areas while supporting the resort’s guest experience.

Candidates should have at least two years of customer service, knowledge of the Las Vegas area, a team-oriented mindset, and excellent communication.