Loss Prevention Specialist - Luxury Hotel

Hotel Austin; Austin (TX); In loco; USD 42.000 - 62.000; Tempo pieno

Descrizione del lavoro

Starwood Hotels in Austin, TX is seeking a Loss Prevention Officer to maintain a safe environment and protect guests and staff. The role balances vigilance with hospitality, enforcing policies while delivering outstanding service.

Responsibilities include patrolling property, controlling access, responding to incidents, and assisting with emergencies. Requires 21+ years, CPR/First Aid/AED, and security certifications as applicable.

Competenze

• High school diploma or equivalent is typically required.
• Experience in security, loss prevention, military, or law enforcement is preferred.
• Luxury hotel or resort experience is strongly preferred.
• Must be at least 21 years of age.
• CPR, First Aid, and AED certification or ability to obtain.
• Alcohol Awareness certification or ability to obtain.
• State/local security licenses must be obtained and maintained.
• Complete company-required security training and annual assessments.

Mansioni

• Patrol the property interior and exterior to observe conditions and activities.
• Enforce safety and security procedures to protect guests and team members.
• Control access to restricted areas and monitor back-of-house spaces.
• Respond to incidents, assess situations, and communicate with management.
• Perform crowd control and scene management during events or emergencies.
• Gather information and prepare detailed incident reports.
• Escort guests, employees, and valuables as required using discreet routes.
• Assist with emergency evacuations and life safety procedures as needed.

Conoscenze

Security experience

Customer service

English communication

CPR/First Aid/AED

Licenses & certifications

Decision making under pressure

Observation & conflict resolution

Team or independent work

Integrity & discretion

Physical fitness

Descrizione del lavoro

Starwood Hotels in Austin, TX is seeking a Loss Prevention Officer to maintain a safe environment and protect guests and staff. The role balances vigilance with hospitality, enforcing policies while delivering outstanding service.

Responsibilities include patrolling property, controlling access, responding to incidents, and assisting with emergencies. Requires 21+ years, CPR/First Aid/AED, and security certifications as applicable.