Luxury Hotel Loss Prevention Specialist

Silver Ventures; San Antonio (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Hotel Emma in San Antonio seeks a service-driven Loss Prevention Officer dedicated to safety, guest care, and protecting property. You will patrol interiors and exteriors, monitor cameras, and coordinate with Front Office and other outlets to maintain a secure, welcoming environment.

You will conduct audits, manage access, inspect vehicles, respond to incidents, assist guests, document all events, and support overnight operations while upholding hospitality standards.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in loss prevention or security, preferably luxury hospitality.
• Current CPR and First Aid certification preferred or obtainable within timeframe.
• Must maintain a valid Texas driver license with a clean driving record.

Responsibilities

• Conduct routine patrols of hotel, exterior perimeter, guest floors, stairwells, mechanical rooms, storage, public spaces, and back-of-house areas.
• Monitor cameras, access points, elevators, exterior doors, and other security systems and respond to incidents.
• Check in with Front Office, Housekeeping, F&B, and outlets to share updates and support needs.
• Conduct audits of radios, keys, and access; escalate discrepancies promptly.
• Inspect guest and hotel vehicles, complete inspection documentation, and report issues.
• Support transportation and valet security by auditing vehicles and reporting concerns.
• Respond to incidents, emergencies, and guest concerns; provide First Aid/CPR when needed.
• Assist guests with room access, safety concerns, welfare checks, and general support.
• Identify hazards and coordinate work orders; ensure restricted areas remain secure.
• Manage lost-and-found and guest package handling per hotel procedures.
• Document incidents and shift summaries per Risk Management standards.
• De-escalate disturbances and escort unwelcome individuals as needed.
• Support overnight and departmental needs, including security checks and property readiness.

Skills

Communication skills

Customer service

Attention to detail

Crisis management

Discretion

Education

High school diploma or equivalent

Tools

Surveillance systems

Access control systems

Radio communications

Job description

Hotel Emma in San Antonio seeks a service-driven Loss Prevention Officer dedicated to safety, guest care, and protecting property. You will patrol interiors and exteriors, monitor cameras, and coordinate with Front Office and other outlets to maintain a secure, welcoming environment.

You will conduct audits, manage access, inspect vehicles, respond to incidents, assist guests, document all events, and support overnight operations while upholding hospitality standards.