Loss Prevention Safety Specialist

Lumber Liquidators; Los Angeles (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Discount at Goodwill Socal locations

Goodwill Perks: Discounts on dining, 0

Employee Assistance Program

Job summary

Goodwill SoCal is hiring a Loss Prevention Safety Specialist to deliver outstanding customer service while monitoring store safety and surveillance systems. In this non-security role you will greet customers, report incidents, assist in emergencies and support the Loss Prevention team with daily tasks on the sales floor.

You will use camera systems (Verkada, Transcendent, Blue Iris), write incident reports, participate in investigations, and help de-escalate shoplifting situations with

Qualifications

• 1 year or more of Loss Prevention and/or Security experience.
• Strong customer service skills.
• Ability to write clear incident reports and emails.
• Familiarity with camera surveillance systems.

Responsibilities

• Provide alert, professional assistance to the Loss Prevention team.
• Greet customers and deliver excellent service.
• React effectively to assist requests and incidents.
• Prepare incident reports and logs.
• Assist regional managers with projects and admin duties.
• Manage shopfloor operations and de-escalate tense situations.
• Report serious incidents to appropriate parties.

Skills

Loss prevention

Customer service

Surveillance

Report writing

Emergency response

Tools

Verkada

Transcendent

Blue Iris

Job description

The Loss Prevention Safety Specialist focuses on customer service and provides a hands-off approach at Goodwill SoCal locations. The LP Safety Specialist monitors surveillance camera systems, secures building, provides reception, administrative and informational services, creates reports and provides exceptional customer service in the process. This role observes and reports conditions and incidents to the Regional Loss Prevention Representative with high standard of alertness, responsibility, and confidentiality, greets customers, prevents shoplifting by using strong customer service skills and provides direction and assists in emergencies.

What you'll do:

1. In a non-Security Officer role, provides alert, professional assistance to the Loss Prevention team in their role of protecting company facilities, company assets, Ambassadors and guest.
2. Provides excellent and professional customer service to all employees and guests.
3. Reactseffectively and professionally to needed and requested assistance.
4. Uses effective and professional written communication skills to prepare incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports.
5. Assists the Regional Loss Prevention Managers with special projects and assignments.
6. Daily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focuses on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents.
7. Promptly reports serious incidents such as medical emergencies, crimes of violence, disasters, fires, acts of vandalism, theft, illegal entry, burglaries, serious or unusual incidents or circumstances and any other such incidents to the appropriate parties.
8. Effectively deals with difficult or aggressive individuals in a professional manner.
9. Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors.
10. Assist Regional Loss Prevention Managers with projects and administrative duties as required.

What you bring:

• 1 year or more of Loss Prevention and/or Security experience.
• Multi-tasking, able to communicate with Law Enforcement in a clear detailed manner.
• Ability to write reports, emails and camera log effectively.
• Must have basic knowledge of computer programs in a Windows environment, including Word, Excel, Teams and E-mail.
• Knowledge of Camera surveillance systems: Verkada, Transcendent, Blue Iris, any other similar systems
• Ability to deal quickly with problems in a professional and courteous manner.
• Possesses a valid driver's license and state-required auto insurance.
• This position may require some travel.
• Shift flexibility and overtime when needed.
• Ability to handle confidential information.
• Ability to work with minimal supervision.
• Strong interpersonal communication skills shown by understanding, friendliness, courtesy, tact, empathy, cooperation, concern, and politeness to others.
• Ability to relate well to people from diverse backgrounds and with disabilities.
• High standards of integrity, honesty and ethical conduct.
• High level of effort and commitment with a strong work ethic.
• Flexibility: ability to adapt quickly to changes.
• Comfortable in both directing others and taking orders.
• Punctual and dependable attendance.
• Background, drug screen and MVR required.

Why You'll Love It Here:

• Opportunity to grow within Goodwill's leadership pathway.
• Supportive, mission-driven culture focused on developing people and strengthening communities.
• Work in a dynamic environment where teamwork, service, and purpose come together.

What's in it for you:

• Hourly Rate: $20.
• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners

Full-time Positions are eligible for:

• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement

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