Loss Prevention Investigator

Goodwill Central Texas; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

PTO including vacations and holidays

Parental leave

Professional development opportunities

Wellness programs

Employee recognition program

Diversity & inclusion

Job summary

Goodwill Central Texas is seeking a Loss Prevention professional to reduce shrink and protect assets across locations. You will lead investigations, interview staff, and produce written reports with strong attention to detail.

You will serve as the subject matter expert on CCTV and access control, support asset protection programs, and collaborate with operations, safety, and retail teams to maintain a secure environment. A high school diploma and LP experience are required.

Qualifications

• High school diploma or equivalent.
• 5+ years loss prevention experience or related experience.
• Strong interpersonal, organizational and communication skills.
• Intermediate skills in POS reporting.
• Intermediate skills in Microsoft Office and security camera and access control systems.
• Certification in Interviewing and Interrogation Techniques.
• Ability to maintain confidential information.

Responsibilities

• Assist in implementing all loss prevention procedures at all Goodwill Central Texas locations by complete investigations, including gathering evidence, conducting interviews, and preparing reports.
• Maintain activity summaries, incident reports, and observation reports.
• Serve as in-house expert on CCTV and access control systems to investigate LP matters, security and safety incidents.
• Assist with Key Control and Asset Protection programs.
• Collaborate with Safety/Security to maintain a positive security posture on Goodwill property.
• Coordinate with Operations on CCTV placement during new buildings/remodels.
• Utilize POS exception reports and LP tools for investigations.
• Participate in retail inventory counts and review POS exception reports for policy violations or theft.
• Work with Retail and District Managers on LP issues per location/district.
• Attend meetings as LP subject matter expert; support company leaders on LP requests.
• Maintain relationships with internal and external stakeholders, including law enforcement.

Skills

Interpersonal skills

Organizational skills

Communication skills

POS reporting

Microsoft Office

Security camera systems

Access control systems

Interviewing techniques

Interrogation techniques

Confidential information handling

Loss prevention experience

Education

High school diploma or equivalent

Tools

Think LP

GPS

Audits

Job description

Utilize Loss Prevention & Asset Protection techniques and experience to prevent and recover lost or stolen company assets by conducting high-level investigations and coaching staff on proactive tools needed to detect and prevent misappropriation of company resources.

Essential Duties And Responsibilities

• Assist in the implementation of all loss prevention procedures at all Goodwill Central Texas locations by completing thorough investigations, including gathering evidence, conducting in-person interviews, collecting/writing statements, and preparing written reports.
• Maintain activity summaries, incident reports, observation reports.
• Serves as an in-house subject matter expert on the CCTV camera system and access control system and utilizes these systems to investigate loss prevention matters, security, and safety incidents.
• Assists with the Key Control and Asset Protection programs.
• Works closely with Safety/Security to maintain a positive security posture on Goodwill property.
• Works with Operations and Facilities on all new buildings and remodels with placement of CCTV cameras, access control and security equipment.
• Use of the POS exception reports and other LP tools (Think LP, GPS, Audits, etc.).
• Participates in retail inventory counts.
• Monitors and reviews POS exception reports and investigates incidents that show evidence of policy violations and/or theft.
• Works closely with Retail Managers and their District Managers in addressing specific Loss Prevention issues that pertain to each individual location and/or district.
• Attends meetings as a Loss Prevention subject matter expert as requested.
• Assists company leaders with all Loss Prevention related requests.
• Maintains a positive relationship with internal and external stakeholders including local municipal, State and Federal Law Enforcement.
• Ensure departmental equity and compliance with all company policies and procedures.
• Demonstrates ethics and comply with Corporate Compliance Program.
• Meets mandatory training requirements.

Other Duties And Responsibilities

• May assist with emergency response activities.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITY

• This position does not have supervisory responsibilities.

Required Qualifications

• High school diploma or equivalent.
• 5+ years loss prevention experience or related experience.
• Strong interpersonal, organizational and communication skills
• Intermediate skills in POS reporting.
• Intermediate skills in Microsoft Office and security camera and access control systems.
• Certification in Interviewing and Interrogation Techniques.
• Ability to maintain confidential information.

What We Offer

• Comprehensive Health Coverage: We provide top-tier medical, dental, and vision insurance to ensure you and your family stay healthy and happy.
• Generous Paid Time Off: Recharge with our generous PTO policy, which includes vacation days, personal days, and company-wide holidays.
• Paid Parental Leave: We understand the importance of family. We offer a generous parental leave policy to support you during this significant life event.
• Professional Development Opportunities: We believe in continuous growth! Take advantage of our access to workshops and online courses.
• Wellness Programs: Prioritize your well-being with our wellness initiatives, including gym memberships and mental health support.
• Employee Recognition Programs: We celebrate our team members’ achievements with recognition awards.
• Diverse and Inclusive Culture: Join a workplace that values diversity and inclusion, with regular team-building activities and events that foster a sense of belonging.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Pre-employment background check is required to ensure applicant meets all eligibility requirements for the assigned customer/location. Alternative work locations may be offered as appropriate.

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