Asset Protection Associate

Goodwill Industries of the Valleys; Roanoke (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Goodwill Industries of the Valleys is seeking an Asset Protection Associate to enhance safety at Melrose Plaza. You will maintain a visible security presence, observe and report suspicious activity, and deliver exceptional customer service while deterring theft and ensuring a positive, secure shopper experience.

Responsibilities include patrols, monitoring entrances and cameras, and assisting employees and visitors. You will support operations and attend training in a fast-paced retail setting.

Qualifications

• High school diploma or equivalent required.
• Minimum of five years of experience in customer service, security, or a related field.
• Experience in loss prevention, security, investigations, or interviewing required.
• Must be able to successfully complete required Goodwill training.

Responsibilities

• Conduct routine patrols to deter criminal activity and ensure safety of employees, customers, visitors, and property.
• Monitor entrances, exits, and high-value areas to maintain security presence.
• Observe and report suspicious activity or incidents to management.
• Open, close, and secure the building per procedures.
• Monitor security cameras and provide footage to management or law enforcement.
• Provide excellent customer service and assist visitors and employees as needed.
• Assist with administrative tasks and attend meetings or trainings.
• Adhere to all policies and maintain punctual attendance.

Skills

Verbal communication

Attention to detail

Self-motivation

Independent work

Professional appearance

Digital literacy

Report writing

Observe and report

Security technology

Flexible scheduling

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Basic database management

E-Z Maintenance Software

Job description

Mission Contribution:

The Asset Protection Associate supports Goodwill's mission by promoting a safe and secure environment for employees, customers, visitors, and clients at Melrose Plaza. Through proactive engagement and visible presence, this role helps protect the organization's people, property, and reputation.

Summary:

Reporting to the Director of Asset Protection and Safety or designee, the Asset Protection Associate is responsible for enhancing safety and security across Melrose Plaza by maintaining a visible, initiative-taking presence. This role focuses on observing and reporting suspicious activity, unsafe conditions, and policy violations while delivering exceptional customer service. The Asset Protection Associate acts as a deterrent to criminal and disruptive behavior, supports daily operations, and assists employees and visitors to ensure a positive and secure experience.

Essential Functions:

1. Conduct routine patrols throughout Melrose Plaza, maintaining a visible presence to deter criminal activity, loitering, and ensure the safety of employees, customers, visitors, and property.
2. Patrol interior areas of the grocery store, monitoring customer behavior for signs of potential theft or suspicious activity, and report findings to management without direct engagement.
3. Monitor entrances, exits, and high-value merchandise sections to maintain a strong loss prevention presence.
4. Conduct patrols on foot and via company-provided golf cart to ensure thorough coverage of the property, including rear and side access points, and report unauthorized parking, open doors, or suspicious activity.
5. Serve as a visible deterrent to theft, harassment, and other disruptive behavior through initiative-taking and professional presence.
6. Open, close, and secure the building at the beginning and end of daily operations according to established procedures.
7. Monitor security cameras and report incidents or provide footage to management or law enforcement upon request.
8. Maintain an "observe and report" policy at all times, avoiding engagement with potentially dangerous individuals beyond deterrence efforts.
9. Identify and report unsafe conditions that could pose risks to individuals or property to support overall safety initiatives.
10. Support property upkeep efforts by picking up litter during patrols, discouraging damaging behavior, and reporting maintenance concerns including damage to structures, equipment, or safety hazards.
11. Provide excellent customer service to employees, customers, visitors, and vendors, ensuring a welcoming and safe environment across Melrose Plaza.
12. Assist visitors and employees by offering information about Melrose Plaza, providing directions, and escorting individuals to their destinations as needed.
13. Escort employees and customers to vehicles upon request and assist with carrying items when appropriate.
14. Engage with individuals appearing lost or loitering by offering assistance when appropriate or encouraging them to leave when necessary.
15. Assist with administrative tasks and special assignments as directed by the Store Manager or Director of Asset Protection and Safety.
16. Accomplish all tasks as assigned to fulfil the mission of Goodwill Industries of the Valleys (GIV), maintaining consistent attendance and punctuality standards.
17. Attend GIV meetings as required and present information as requested.
18. Attend in-service and related training as assigned.
19. Perform other duties as assigned by Management.
20. Adhere to all Goodwill personnel policies and procedures.

Minimum Qualifications:

• Demonstrated ability to complete assigned tasks efficiently and accurately within designated time limits, considering the complexity and urgency of job functions.
• Strong accountability, professionalism, and confidentiality in managing all responsibilities.
• Ability to read, interpret, and apply safety rules, operating procedures, maintenance instructions, and company policies.
• Proficiency in drafting clear, concise reports and business correspondence, including detailed documentation of incidents and observations.
• Strong verbal communication skills, with the ability to speak confidently before groups and effectively interact with employees, customers, vendors, and visitors.
• Adaptability to varied job assignments and responsiveness in recognizing and reporting potential issues to appropriate supervisory staff.
• Strong problem-solving skills, with the ability to assess and address situations where established procedures may be limited or unclear.
• Self-motivation and initiative, demonstrating sound judgment and the ability to work independently with minimal supervision.
• Proficiency in security technologies, including the operation and monitoring of CCTV systems, communication devices, and other safety tools.
• Neat and professional appearance, adhering to company uniform and grooming standards.
• Availability for flexible scheduling, including evenings, weekends, and holidays as operational needs require.
• Strong digital literacy, including proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and basic database management. Familiarity with E-Z Maintenance Software is a plus.
• Physical ability to perform regular foot patrols and operate a company-provided golf cart, including walking for extended periods and navigating various areas of the property.

Required Certificates, Licenses, Registrations, Experience:

• High school diploma or equivalent required.
• Minimum of five years of experience in customer service, security, or a related field.
• Previous experience in loss prevention, security, investigations, or interviewing required.
• Must be able to successfully complete any assigned Goodwill training within the required period of time upon employment.

Special Requirements:

• Personal vehicle usage is required for this position, including a reliable vehicle, a valid driver's license, and the ability to provide proof of insurance for driving on company business.
• An acceptable motor vehicle record, based on Goodwill guidelines, is required for driving a personal or company vehicle.
• Must provide a cell phone for specified work responsibilities, including the use of a phone-based application for authentication.
• A high-speed, reliable broadband internet connection is required for job functions.
• Must successfully complete a state background investigation and drug screen.

Physical Requirements:

The physical and work environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear. Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

Work Environment:

• Mixed-use property environment and outdoor public areas of Melrose Plaza.
• Ability to travel frequently between multiple locations as needed.
• Flexibility to work evenings, weekends, and holidays based on operational requirements.
• While performing the duties of this job, the employee may be exposed to various environmental conditions, including heat, cold, inclement weather, and occasional loud or moderate noise levels.
• Regular patrols may require extended periods of walking, standing, and operating a golf cart across varied terrain.