Loss Prevention Officer (3rd shift)

Pchresorts; Birmingham (AL); On-site; USD 36,000 - 60,000; Full time

Job summary

Pchresorts is seeking a Loss Prevention Officer to join our hospitality team in Birmingham, AL. You will patrol the property, monitor access points, and conduct routine security checks to prevent theft, fire hazards, and unauthorized entry while delivering exceptional guest service.

You will use advanced surveillance technologies, perform risk assessments, coordinate with local emergency services, document incidents digitally, maintain a strong visible security presence, and help train staff on

Qualifications

• Exceptional customer service skills are required.
• Familiarity with surveillance and security protocols is preferred.

Responsibilities

• Utilize surveillance techniques to deter threats and monitor property.
• Conduct risk assessments and safety audits to maintain a secure environment for guests and staff.
• Establish clear communication with local emergency services and law enforcement to enhance response capabilities.
• Operate a digital incident reporting system to document hazards, breaches, or suspicious activities.
• Maintain a visible security presence throughout the property and assist guests and associates as needed.
• Engage with guests in a friendly, approachable manner while maintaining vigilant security measures.
• Integrate access control systems to prevent unauthorized access to restricted areas.
• Develop and communicate incident response protocols for various scenarios.

Skills

Customer service

Surveillance

Risk assessment

Emergency coordination

Tools

Security cameras

Access control systems

Job description

As a member of our hospitality team, the primary responsibility of a Loss Prevention Officer is to assist in the daily operation of the Loss Prevention Department. This role is crucial in ensuring the safety and security of the hotel’s property and guests by conducting regular patrols and security checks to detect and prevent fire hazards, theft, vandalism, and unauthorized entry by identifying any unusual circumstances, watching for irregularities or safety violations and resolving safety hazards as they are found. Exceptional customer service skills and responding to guest service calls promptly and professionally to ensure a positive guest experience.

• Utilize advanced surveillance techniques, including state-of-the-art security cameras and technology, to ensure comprehensive coverage of all buildings, grounds, and work sites, deterring potential threats.
• Conduct regular risk assessments and safety audits, identifying and promptly addressing potential hazards and vulnerabilities to maintain a secure environment for guests and staff.
• Establish clear communication channels with local emergency services and collaborate with law enforcement agencies to enhance our emergency response capabilities.
• Operate a digital incident reporting system to streamline documentation and follow-up on safety hazards, security breaches, or suspicious activities, enabling swift responses and resolutions
• Ensure a visible presence of security personnel throughout the property, fostering a sense of safety and providing proactive assistance to guests and associates.
• Encourage security personnel to engage with guests in a friendly and approachable manner, creating a welcoming atmosphere while maintaining vigilant security measures.
• Integrate cutting-edge access control systems to enhance security and safeguard restricted areas, effectively reducing the risk of unauthorized access.
• Develop and communicate detailed incident response protocols for different scenarios, empowering security staff to respond swiftly and effectively in critical situations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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