Loss Prevention Officer | Seasonal

Omni Hotels & Resorts; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Complimentary parking

Room and dining discounts

On-site cafeteria

Training & mentorship

Job summary

Omni Dallas Hotel is seeking a Loss Prevention Officer to help maintain a safe environment for guests and workers. You will patrol the property, respond to safety needs, and document incidents and investigations with accuracy.

Responsibilities include protecting assets, monitoring access, assisting guests, and coordinating with management during emergencies. Requires 21+ and strong composure under pressure.

Qualifications

• Must be able to stand and walk for up to 4 hours per shift.
• Effective communication by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be 21 or older due to alcohol service.
• First Aid/CPR Certification is preferred.
• Must remain calm and professional in stressful situations.
• Must pass drug screening and MVR.
• Flexible schedule including day & night shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure safety and protect assets.
• Answer house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow up on investigations of crimes against property and people.
• Assist sick/injured guests or associates with proper documentation and witness statements.
• Prepare incident and accident reports and monitor investigations to closure.
• Maintain records (camera monitoring, shift activity log, codebook, interactions).
• Distribute visitor and vendor access by badges.
• Perform bag checks for associates leaving the property.
• Escort guests needing privacy entering/exiting through heart of the house areas.
• Maintain confidentiality in sensitive guest or associate issues.
• Assist with alarm systems and fire safety, monitoring building access and service areas.
• Support hotel management in emergencies and guide guests and associates to safety.

Skills

Communication skills

Surveillance

Emergency response

Customer service

Job description

Omni Dallas Hotel
Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 World's Best Awards, Omni Dallas Hotel is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality.

Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. Associates enjoy complimentary parking, room and dining discounts, and access to an on-site cafeteria, making Omni Dallas one of the most rewarding places to work in the city! If you're a motivated, service-minded professional seeking a meaningful career in hospitality, Omni Dallas Hotel may be your perfect match.

Overview

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• Must be 21 or older as you will be working with Alcohol.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be capable of passing both a drug screening and a Motor Vehicle Report (MVR).
• Must be able to work a flexible schedule including day & night shifts, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [e-mail].