Loss Prevention Officer

Omni Hotels & Resorts; Houston (TX); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Omni Hotels & Resorts in Houston is seeking an Overnight Loss Prevention Officer to safeguard guests, associates, and property during overnight hours. The role emphasizes proactive patrols, incident response, and strict adherence to Omni security standards.

Responsibilities include monitoring CCTV and alarms, managing access control, and documenting all activities. The position requires overnight availability, alertness, and strong customer-service skills, with CPR/First Aid certification

Qualifications

• Must be able to work overnight shifts, weekends, and holidays.
• Strong customer service and conflict-resolution skills.
• Computer proficiency with email, Office tools, and reporting software.

Responsabilités

• Conduct thorough patrols of guest floors, public areas, and zones during overnight hours.
• Monitor CCTV, fire panel, and alarm systems and respond to alerts.
• Respond to emergencies and security incidents until management or authorities arrive.
• Ensure overnight access control and secure restricted areas.
• Check and document associates entering/exiting after hours; inspect packages.
• Safeguard premises against intruders and unauthorized personnel.
• Prepare detailed overnight incident and activity reports for management.
• Maintain control of hotel keys, radios, and security equipment.
• Escort deliveries or vendors per security protocols.
• Communicate with daytime Loss Prevention via logs and briefings.
• Complete other tasks as assigned by management.

Connaissances

Patrol procedures

Observation skills

Incident response

Customer service

Conflict resolution

Report writing

Formation

CPR/First Aid certification

Outils

Microsoft Office

CCTV monitoring

Description du poste

Omni Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Omni Houston features the finest in Houston accommodations with sensational views of Downtown Houston and the beautiful resort-style pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all the excitement that Houston, has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Position Overview

The Overnight Loss Prevention Officer is responsible for ensuring the safety and security of hotel guests, associates, and property during overnight hours. This role focuses on proactive patrols, incident response, and upholding hotel policies while operating with a high level of autonomy and professionalism. The Overnight Officer documents all activities, manages emergency situations, and helps create a safe and secure environment in accordance with Omni standards.

Key Responsibilities

• Conduct thorough patrols of all hotel areas including guest floors, public areas, restaurants, meeting spaces, exteriors, parking garages, and Heart of House areas during overnight hours.
• Monitor Closed Circuit Television (CCTV), fire panel, and alarm systems, ensuring prompt response to any alerts or unusual activity.
• Respond immediately to emergencies and security situations (e.g., medical, guest disturbances, unauthorized access), taking appropriate action until management or external authorities arrive.
• Ensure overnight property access control: monitor entrances/exits, secure restricted areas, and manage Heart of House access.
• Check and document associates entering or exiting the building after hours and inspect packages in accordance with company policy.
• Safeguard hotel premises against intruders, suspicious activity, or unauthorized personnel, especially during lower occupancy and low-visibility hours.
• Assist with guest incidents, injuries, and emergencies while demonstrating discretion and a guest-focused approach.
• Prepare accurate and detailed overnight incident, accident, and activity reports for management review.
• Maintain control and documentation of hotel keys, radios, and security equipment.
• Manage and log Lost & Found items during overnight shifts.
• Escort deliveries or vendors in compliance with overnight security protocols.
• Ensure consistent communication with daytime Loss Prevention team by documenting activities and handing off relevant information via logs, reports, or verbal briefings.
• Complete other tasks as assigned by management.

Qualifications

• Previous experience in security or loss prevention preferred, especially in a hotel or overnight setting.
• Ability to remain alert, observant, and proactive during overnight shifts.
• Must be able to walk/stand for extended periods (up to 8 hours).
• Strong customer service and conflict-resolution skills.
• Computer proficiency required (email, Microsoft Office, report writing tools).
• Must be able to work overnight shifts, weekends, and holidays.
• TABC, CPR, and First Aid certification required or must be obtained within designated timeframe.
• Must be able to work independently with minimal supervision and handle sensitive situations professionally.Must be able to work a flexible schedule including day, evening, weekends and holidays

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.