Loss Prevention Officer - 2nd Shift

Omni Hotels & Resorts; Fort Worth (TX); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

Omni Hotels & Resorts in Fort Worth, TX is seeking a Loss Prevention professional to patrol the hotel, protect guests and staff, and respond to safety concerns. You will monitor entrances, control access, and coordinate with security teams during emergencies.

Responsibilities include investigating incidents, documenting reports, assisting with medical or security emergencies, and maintaining accurate records.

Qualifications

• CPR and First Aid certification is required or preferred.
• Strong verbal and written communication skills are essential.
• Attention to detail and professional appearance are important.

Responsabilités

• Patrol hotel property to ensure safety of guests and employees and to protect hotel assets.
• Answer house calls to assist guests and associates with safety, security, and hotel operations.
• Initiate and follow up on investigations of crimes against property and persons.
• Assist sick or injured guests or associates with documentation and witness statements.
• Assist in emergency situations by knowing safety procedures and directing guests and staff to safety.

Connaissances

CPR & First Aid certified

Verbal & written communication

Attention to detail

Professional appearance

Outils

Microsoft Office

Description du poste

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.


• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.


• Initiate and follow-up with all investigations of crimes committed against property and persons.


• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.


• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.


• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.


• Monitor/distribute visitor and vender access to the property by distributing visitor badges.


• Perform frequent bag checks for associates leaving the property.


• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.


• Maintain confidentiality when dealing with sensitive guest or associate issues.


• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.


• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications:

• One-year experience in a similar Loss Prevention role preferred.


• Experience in Loss Prevention in an upscale hospitality establishment preferred.


• Ability to become CPR and basic first aid certified.


• Good verbal/written communication skills with an ability to utilize Microsoft Office, email and be computer proficient.


• Attention to detail and excellent organizational skills.


• Maintain a professional business appearance, attitude, and performance.


• Must be able to work a flexible schedule including day, evening, weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.


• Stand, walk or sit for an extended period or for an entire work shift.


• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, Synergy, Visionline, Key control system, CCTV Monitors, and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio.