Loss Prevention Officer

Omni Hotels & Resorts; Fort Lauderdale (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Omni Hotels & Resorts in Fort Lauderdale, FL seeks a Loss Prevention professional to safeguard guests, associates, and property while ensuring hotel policies are followed. You will patrol the property, monitor CCTV and access controls, respond to incidents, and maintain Loss Prevention records and communications with leadership.

Experience in upscale hospitality preferred; CPR/First Aid certification and strong communication skills are required; flexible schedule including nights, weekends, and

Qualifications

• One-year experience in a similar Loss Prevention role preferred.
• Experience in Loss Prevention in an upscale hospitality establishment preferred.
• Ability to become CPR and basic first aid certified.
• Good verbal/written communication skills with an ability to utilizing Microsoft Office, email and be computer proficient.
• Attention to detail and excellent organizational skills.

Responsibilities

• Performs security patrols and monitoring of the property including restaurants, public areas, banquet space, guest floors, and exteriors.
• Responds immediately to emergency incidents and security requests.
• Monitors life safety programs, SOP directives, and reports deficiencies.
• Reports in writing on all shift activities and communicates emergencies per procedures.
• Maintains the Lost and Found program and administrative duties of Loss Prevention.

Skills

Verbal communication

Written communication

Microsoft Office

Computer proficiency

Tools

CCTV Monitors

SALTO Card System

Opera (PMS)

Job description

JOB PURPOSE:

To ensure the safety and tranquil stay of hotel Guests and Associates, and ensure the policies and procedures of the hotel are maintained in a safe and secure environment.

ESSENTIAL JOB FUNCTIONS:

• Performs security patrols and monitoring of the following areas of the property: restaurants, public areas, banquet and meeting space, guest floors, Associate entrance, parking areas, guest floors, office back of the house areas, and hotel exteriors.
• Visits all locations requiring special attention as frequently as required.
• Responds immediately to emergency incidents and security requests.
• Monitors appropriate compliance levels of all Omni Hotels Life safety Programs, training and SOP directives. Reports identified deficiencies to leadership.

• Monitors Closed Circuit Television and alarm systems and monitors the Security of the receiving area.
• Ensures the safety of our guest, associates, and hotel property always.

• Reports in writing on all activities during each shift before leaving the hotel, with oral reports and emergency notifications delivered as directed by the established security procedures.

• Performs all necessary administrative requirements of the Loss Prevention Department, this includes writing reports, maintaining files, processing work orders, ordering supplies, schedules, and posting bulletin board information.

• Creates and always maintains the highest standards of security, being professional in attitude, appearance, and application.
• Monitor associates entering and leaving the hotel and collects all package passes and inspects parcels taken from the hotel.
• Monitors the back entrance and receiving dock.
• Checks all personnel entering and provides information and direction upon proper identification of all job applicants, salesmen, etc. Notifies the department head involved for permission for non-staff personnel to enter the premises.

• Confiscates all unauthorized items etc., and notifies the Director of Loss Prevention, Director of Engineering, Human Resources Director and the appropriate department head.

• Ensures that all phases of the key control program are maintained, and any discrepancies noted are investigated thoroughly and reported to the Director of Loss Prevention.
• Ensures that all Security equipment (i.e., uniforms, push to talk radios, cameras, SALTO

• Card system, etc.) are kept clean and in good working condition.

• Administers the hotel Lost and Found program.
• Maintains a continual line of communication with the Director of Loss Prevention.

• Understand all emergency procedures, and radio codes.

• Performs duties as assigned by supervisor, and responds to directions from any Executive Committee member or Manager.

QUALIFICATIONS:

• One-year experience in a similar Loss Prevention role preferred.
• Experience in Loss Prevention in an upscale hospitality establishment preferred.
• Ability to become CPR and basic first aid certified.
• Good verbal/written communication skills with an ability to utilizing Microsoft Office, email and be computer proficient.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a flexible schedule including day, evening, weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS:

• Move, bend, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance.
• Stand, walk or sit for an extended period or for an entire work shift.
• Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:

• Desktop computer (Opera, SALTO, Key control System, CCTV Monitors, and Microsoft Office), printer, telephone, copier, fax machine and scanner and push to talk radio.