Loss Prevention Supervisor

Publituris Hotelaria; Myrtle Beach (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Publituris Hotelaria in Myrtle Beach, SC seeks a Loss Prevention Supervisor to support the Director of Loss Prevention in implementing security policies and to direct activities protecting assets, staff, and guests.

You will supervise LP officers, conduct patrols and inspections, investigate losses, prepare reports, and respond to guest incidents, while ensuring brand standards, emergency plans, and compliance with local laws.

Qualifications

• Minimum of 2–3 years' experience in hotel, resort or similar high traffic function.
• Must have First aid & CPR certification.
• Strong understanding of hurricane planning preferred.
• Must be able to evaluate and act quickly in stressful situations.
• Must listen well, understand issues, and communicate clearly with guests and coworkers.
• Ability to work a flexible schedule including weekends and public holidays.

Responsibilities

• Supervise Loss Prevention officers alongside the Director of Loss Prevention.
• Conduct regular patrolling of the premises and safety/security inspections.
• Prepare reports on internal investigations of losses or policy violations.
• Investigate guest incidents and prepare detailed reports.
• Maintain a professional appearance and comply with brand uniform standards.
• Follow emergency management and hurricane plans.
• Maintain knowledge of applicable laws and local police ordinances.
• Comply with applicable certification requirements (Food Handlers, Alcohol Awareness, CPR, First Aid).
• Support development of preventative security programs and supervise security personnel.
• Engage with guests and employees in a friendly, service-oriented manner.
• Perform other duties as requested by management.

Skills

Leadership

Security patrols

Incident reporting

Guest service

Emergency management

Education

First aid & CPR certification

Job description

The Loss Prevention Supervisor supports the Director of Loss Prevention with the implementation and monitoring of security policies, and directs and coordinates activities related to the protection, safeguarding, and security of company assets, employees, guests, and others.

• Responsible for supervision of Loss Prevention officers in conjunction with Director of Loss Prevention.
• Conduct regular patrolling of the premises & safety and security inspections as necessary.
• Conducts, supervises and prepares reports relating to internal investigations of any losses or violations of company policies and procedures.
• Conducts investigation of any guest incident or claims and prepares a detailed report accordingly.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Follows emergency management and hurricane plan as laid out by management.
• Responsible for maintaining thorough knowledge of the law and local police ordinances.
• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid.
• Supports the development of preventative security programs; including the supervision of security personnel.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Perform any other duties as requested by management.

Education And Experience

• Minimum of two to three years' experience at a similar capacity in a hotel, resort or similar high traffic function.
• Must have First aid & CPR certification from relevant authorities.
• Strong understanding of hurricane planning is preferred.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
• Ability to work a flexible schedule including weekends and public holidays.

Source: Hospitality Online