Loss Prevention Officer

Omni Hotels & Resorts; Irving (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Omni Hotels & Resorts in Irving, TX is seeking a team member to safeguard guests and staff, enforce hotel policies, and document duties. You will patrol the property, respond to safety concerns, investigate incidents, and assist ill or injured guests with timely reporting and follow-up.

The role requires calm under pressure, strong communication across phone, email and radio, and the ability to work a flexible schedule including holidays.

Qualifications

• Able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts.
• Effective communication by telephone, email, radio, and reporting.
• Basic computer knowledge.
• Able to reach various areas of the hotel quickly.
• First Aid/CPR certification preferred.
• Remain calm and professional during stress.
• Flexible schedule including days, evenings, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure safety and protect assets.
• Answer house calls to assist guests and associates with safety and operations.
• Initiate and follow up on investigations of crimes against property and persons.
• Assist sick or injured guests or associates with timely documentation and statements.
• Prepare incident/accident reports and monitor investigations to conclusion.
• Maintain records including camera monitoring, logs, and interactions.
• Distribute visitor badges and monitor access.
• Perform bag checks for associates leaving the property.
• Escort special guests and maintain privacy where needed.
• Maintain confidentiality on sensitive guest and associate issues.
• Assist in checking alarm and fire safety systems and monitor doors and service areas.
• Lead guests and associates to safety during emergencies.
• Record and report unsafe conditions observed while patrolling.
• Uphold a professional attitude and appearance.

Skills

Communication skills

Stamina

First Aid/CPR

Computer literacy

Job description

Overview:

This team member will ensure the safety and peace of mind of resort guests and employees, enforce the hotel's policies and procedures, and document assigned tasks in writing. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security, and hotel operations.
• Initiate and follow up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates, ensuring all documentation, reporting, and witness statements have been completed in a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion, and ensure appropriate follow-up with guests, visitors, and employees, documenting all contacts.
• Maintain accurate records while performing basic duties, including, but not limited to, camera monitoring, shift activity log, codebook, and employee/guest interactions.
• Monitor/distribute visitor and vendor access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests who need privacy when entering/exiting the hotel through the heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist the supervisor or director in checking alarm systems, safety, and fire alarm systems, and closely monitor the security of building doors, service areas, delivery areas, and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report, and correct any unsafe conditions while patrolling hotel property.
• Maintain professional attitude and appearance.

Qualifications:

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts
• Must be able to communicate effectively by telephone, email, radio, and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule, including day, evening, weekends, and holidays.

This is an on-call position.