Loss Prevention Officer | On Call

Omni Hotels; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Omni Hotels in Dallas seeks a Loss Prevention Officer to safeguard guests, associates and hotel assets while enforcing policies and documenting incidents. You will patrol property, respond to safety requests, and assist with investigations and reporting.

The role requires calmness under pressure, clear communication, basic computer skills, and flexibility for day or night shifts in a hospitality environment. Prior security experience is a plus.

Qualifications

• Able to stand and walk for up to 4 hours per shift.
• Effective communication by telephone, email, radio and reporting.
• Basic computer knowledge.
• Must be 21 or older as you will be working with Alcohol.
• First Aid/CPR Certification is preferred.
• Must be able to pass drug screening and MVR.
• Flexible schedule including day & night shifts, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees and protect assets.
• Answer house calls to assist with safety, security and hotel operations.
• Initiate and follow up investigations of crimes against property and persons.
• Assist sick/injured guests or associates with documentation and statements.
• Maintain records including camera monitoring, shift activity log, codebook and interactions.
• Monitor/distribute visitor access and badge distribution.
• Escort and interact with special guests requiring privacy.

Skills

Stand/walk 4 hours

Effective communication

Basic computer knowledge

Calm under pressure

21+ due to alcohol

Education

First Aid/CPR Certification preferred

Tools

Camera monitoring system

Job description

Overview:

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications:

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• Must be 21 or older as you will be working with Alcohol
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be capable of passing both a drug screening and a Motor Vehicle Report (MVR).
• Must be able to work a flexible schedule including day & night shifts, weekends and holidays.