Loss Prevention Officer | FT

Omni Hotels; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Omni Hotels Loss Prevention Officer serves to keep guests and staff safe while enforcing hotel policies. Responsibilities include patrolling property, responding to safety concerns, initiating investigations, and documenting all actions with precision.

Candidate will assist during emergencies and maintain confidential records throughout shifts. Ideal applicants communicate effectively by phone, email, and radio; possess basic computer skills and maintain composure under pressure.

Qualifications

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to remain calm and professional during stressful situations.
• Must be able to work a flexible schedule including day & night shifts, weekends and holidays.
• First Aid/CPR Certification is preferred.
• Must be able to pass drug screening and MVR.

Responsibilities

• Patrol hotel property to ensure safety of guests and employees and protect assets.
• Answer house calls to assist guests and associates with safety and hotel operations.
• Initiate and follow up on investigations of crimes against property and persons.
• Assist sick or injured guests or associates and document reports promptly.
• Maintain records (camera monitoring, shift logs, codebook, interactions).
• Monitor visitor and vendor access and distribute badges.

Skills

Stamina to stand/walk long hours

Effective communication

Basic computer knowledge

Calm under pressure

Flexible schedule

Job description

Overview:

The Loss Prevention Officer ensures the safety and tranquil stay of hotel guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities:

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

Qualifications:

• Must be able to stand and walk for up to 4 hours per shift.
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• Must be 21 or older as you will be working with Alcohol
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must be capable of passing both a drug screening and a Motor Vehicle Report (MVR).
• Must be able to work a flexible schedule including day & night shifts, weekends and holidays.