Flex Shift Security Officer

Omni Hotels; Atlanta (GA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Omni Hotels Loss Prevention (Security) Officer is responsible for ensuring guest and employee safety and protecting hotel assets across the resort. You will patrol the property, respond to safety and security needs, and initiate investigations when crimes occur.

The role includes assisting sick or injured guests or associates, completing incident reports, monitoring access, and supporting emergency procedures while maintaining confidentiality and professionalism at all times.

Qualifications

• Stand/walk up to 8 hours per shift.
• AM & PM shifts available.
• Effective communication by phone, email, radio, and reporting.
• Basic computer knowledge required.
• Must reach various hotel areas quickly.
• First Aid/CPR certification preferred.
• Remain calm and professional in stressful situations.
• Valid driver’s license with clean record.
• Flexible schedule including day, evening, overnight, weekends and holidays.

Responsibilities

• Patrol hotel property to ensure guest and employee safety and protect assets.
• Answer house calls to assist guests and associates with safety and operations.
• Initiate and follow up on investigations of crimes against property and persons.
• Assist sick/injured guests or associates and complete documentation promptly.
• Prepare incident/accident reports and monitor investigations to completion.
• Maintain records (logs, camera monitoring, interactions).
• Distribute visitor badges and monitor access to property.
• Conduct bag checks for associates exiting the property.
• Escort special guests and maintain privacy when entering/exiting secure areas.
• Assist with alarm systems and emergency procedures; lead guests/associates to safety.
• Record and correct unsafe conditions during patrols; maintain confidentiality.

Skills

Communication

Basic computer skills

Calm under pressure

Flexible schedule

Driving license

Job description

Loss Prevention (Security) Officer

Overview

This team member will ensure the safety and tranquil stay of resort guests and employees, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and in the format specified by the Director of Loss Prevention.

Responsibilities

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
• Initiate and follow-up with all investigations of crimes committed against property and persons.
• Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
• Monitor/distribute visitor and vender access to the property by distributing visitor badges.
• Perform frequent bag checks for associates leaving the property.
• Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
• Maintain confidentiality when dealing with sensitive guest or associate issues.
• Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
• Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.
• Record, report and correct any unsafe conditions while patrolling hotel property.
• Maintain professional attitude and appearance.

Qualifications

• Must be able to stand and walk for up to 8 hours per shift.
• Available for AM & PM shifts
• Must be able to communicate effectively by telephone, email, radio and reporting.
• Must have basic computer knowledge.
• Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
• First Aid/CPR Certification is preferred.
• Must be able to remain calm and professional during stressful situations.
• Must have valid driver's license in with a driving record in good standing.
• Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.