Loss Prevention & Investigations Manager

UDF-MyScoop Branding; Lewis Center (OH); In loco; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

United Dairy Farmers is seeking a Loss Prevention Manager to safeguard associates, customers, and company assets across multiple Ohio locations. You will drive a culture of prevention through risk assessments, training, and compliance programs, while collaborating with Operations to reduce shrink and improve safety.

Responsibilities include leading investigations, coordinating with law enforcement, performing store audits, and maintaining loss prevention systems.

Competenze

• High School Diploma or GED required.
• 3–5 years of experience in loss prevention, investigations, security, or related field.
• Experience conducting investigations in the retail environment.
• Experience preparing loss prevention, security, or related reports.

Mansioni

• Identify opportunities to improve loss prevention programs, policies, procedures, and operational controls to reduce shrink and enhance safety.
• Utilize reporting to identify trends and areas creating loss potential.
• Develop mitigation strategies to reduce loss in high-risk areas of the business.
• Provide education to store associate teams and leadership to promote awareness of loss prevention initiatives and best practices.
• Lead and participate in investigations involving suspected theft, fraud, policy violations, and other loss-related incidents.
• Conduct associate interviews and fact-finding investigations in accordance with company policies and legal requirements.
• Communicate regularly with the Director of Loss Prevention to ensure timely escalation and resolution of incidents and investigations.
• Coordinate with local, state, and federal law enforcement agencies by providing supporting documentation, surveillance footage, sales records, and other evidence as needed.
• Manage incident cases from initiation through resolution, including court appearances when required.
• Build and maintain productive relationships with law enforcement partners and community stakeholders.
• Prepare detailed, accurate, and timely investigative, incident, and loss prevention reports.
• Conduct store audits to ensure compliance with company policies, procedures, and standards related to loss prevention.
• Ensure loss prevention equipment, including video surveillance systems, alarms, and related technologies, are properly installed, maintained, and functioning effectively.
• Support and coordinate video equipment upgrades, replacements, and enhancement projects.
• Supervise and provide directions to part-time Loss Prevention team members to ensure the completion of assigned audits and operational reviews.
• Coordinate off-duty law enforcement officer details for designated locations.

Conoscenze

Interpersonal skills

Investigative abilities

Discretion

Safety and loss prevention

Calm under pressure

Organizational skills

Analytical thinking

Reading/writing instructions

Independent work

Formazione

High School Diploma/GED

3–5 years loss prevention/ investigations

Retail investigations experience

Report preparation experience

Strumenti

MS Office (Excel, Word, Outlook, PowerPoint)

Video surveillance systems

Case management systems

Descrizione del lavoro

United Dairy Farmers is seeking a Loss Prevention Manager to safeguard associates, customers, and company assets across multiple Ohio locations. You will drive a culture of prevention through risk assessments, training, and compliance programs, while collaborating with Operations to reduce shrink and improve safety.

Responsibilities include leading investigations, coordinating with law enforcement, performing store audits, and maintaining loss prevention systems.